Type : Permanent
Hours : Full time
Location : Wellington
Business Group : AoG Services Delivery
Branch : Digital Public Service
Salary : $86,484 - $116,172
Mō te tīma | About our Team
This role sits within All of Government Services Delivery (AoGSD), part of the Digital Public Service Branch (DPS) who bring together the functions that deliver services to or for the public sector and is responsible for an All of Government Portfolio of digital products and ICT Services. The role of the Digital Public Service branch is to work with and through agencies to drive and deliver a customer-centered digital government.
We champion the use of Common Capabilities and centralized essential information products and services across agencies, as well as championing All of Government standards and guidelines.
The Back Office Digital Transformation Service (BoDTS) is one of these centralized services and has been created to reduce the cost, risk, complexity and time taken to deliver back-office systems, through standardised, high quality, all-of-government processes, tools and systems.
The Service provides agencies with a common set of standardised processes and will provide tools to support agencies as they modernise their back-office functions (e.g. HR, Finance, Procurement) making use of previously used collateral and design to streamline the process, to lower cost and risk, and to increase efficiency.
He angitūtanga | About the Role
Working closely with the Lead Process Analyst and supporting the Technical Operations team the Process Modeler/Business Analyst group will support New Zealand Government Agencies to adopt standard business processes for their back-office modernisation projects. A key role in the team you will provide agencies with expert support, training and guidance in relation to the specific AOG business process framework, structure and models.
You will be responsible for;
- Delivering the BoDT service by providing guidance to users on how to navigate and use the NZ AoG Back-office Designs and NZ AoG Common Process Model (CPM)
- Working with Agencies to ensure they are engaged in the development and maintenance of the CPM and can implement the CPM in their organisation
- Ensuring users can easily navigate the Common Process Model, understand the modelling taxonomy and standards used, and understand how to use these to model specifically for their agency
- Ensuring effective processes are in place for review and quality assurance of outputs, and feedback loops to ensure that, when delivered, practice and outputs meet the expectations of the users
- Producing business analysis deliverables in line with the System Development Life Cycle
- Contributing to the development of the BoDT Service tools to support government modernisation projects
- Delivering quality, timely and appropriately targeted training to all users that require it on utilisation of BoDT service
- Implementing a ‘Train the trainer’ approach is in operation across the system
- Ensuring training is relevant to the needs of users and responsive to changing priorities
- Establishing and maintaining strong collaborative working relationship across the BDT Service teams and with users
- Ensuring NZ AOG Back-office Designs are compliant with NZ Legislation and international best practice.
- Create appropriate documentation to support process modelling activity
- Collaborating with working groups on NZ AOG Back-office Designs
- Promoting the benefits to all stakeholders on the BoDTS, including agencies, suppliers and working groups
- Working with a broad set of stakeholders including branch Change Advisory Board, Technical Advisory Board, IT Service Management, Business Intelligence Team, Back-office Modernisation Projects across government.
He kōrero mōu | About you
You will support delivery of Back-office Digital Transformation Services (BoDTS), by providing expert knowledge in relation to the NZ AOG Back-office Designs and the NZ AOG Common Process Model (CPM). With exceptional process design and business analysis skills you will work closely with agencies to create and maintain business process models that support back-office modernisation projects and NZ AOG Designed SaaS Solutions.
To excel in this role, you’ll possess;
- In depth business process design and/or business process architecture modelling expertise
- Proven experience in providing high quality documentation and communications (verbal & written) within a project or programme
- Business process analysis and modelling experience including standard methods and techniques including best practice business analysis processes and tools
- Experience facilitating and leading effective online and in person workshops
- Proven experience in successfully managing diverse stakeholder relationships both within an organisation and externally
- Demonstrable specialist expertise in a Back office domain, e.g HR, Finance, Payroll, Procurement
- An understanding of International and Government information standards and the machinery of government
- Ability to create fit for purpose training collateral and delivery user friendly targeted training to diverse participants
- Proven experience with facilitating and leading effective workshops online and in person
- Excellent relationship building skills and will ensure collaborative and inclusive relationships are built and managed across internal and external teams
- Excellent facilitation skills
- Excellent planning and organisational skills
- Strong analytical skills
- A desire to be part of a high performing team and winning culture.
The Back office Digital Transformation Service (BoDTS) exists to reduce the cost, risk, complexity and time taken to deliver back-office systems, through standardised, high quality all-of-government processes, tools and systems. Bring your skills and experience to the service, apply online today!
Applications close: 5pm, 23 October 2024
For more information please contact : Meredith Edwards, HR Support Meredith.Edwards2@dia.govt.nz
