Req ID: 85985
Department: NZ Personal Banking Products
Division: New Zealand
Location: Wgtn/Akld/Chch
Ko Mātou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As a Senior Business Analyst in our Customer Resolution Execution team, you’ll play a key role in supporting with business analytics, process re-engineering and operational support for end-to-end resolution of events and incoming regulatory enquiries across the product portfolios.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Fixed Term - 12 Months, Full Time
Role Location: Auckland or Wellington
Ka aha tō rā e kite ai? - What will your day look like
As a Senior Business Analyst, you will be:
Investigating and understanding reported Customer Resolution events and to provide analysis and responses to regulatory requests for information.
Completing critical analysis of remediation processes and data capture to provide recommendations for efficiency improvements.
Applying knowledge of banking products, services, systems and data to identify the root causes of events
Assessing control options and supporting the development of those operational controls (e.g. exception reporting or technology fixes)
Determine technical requirements for identification of impacted customers and manage those requirements throughout the life of the project, refining through data testing and analysis
Develop presentations and documentation to communicate insights & recommendations in a compelling manner, and present regular project updates to stakeholders
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Motivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines
Good research, analytical skills and problem-solving ability, with a good attention to detail
Process analysis and change experience
Proficiency in use and manipulation of data
Excellent verbal and written communication with the ability to collaborate with people at different levels
Have a broad knowledge of Financial Service products and processes.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
/.You can apply for this role by visiting ANZ Careers and searching for reference number 85985.
Te Rā Ōtinga - Job Posting End Date
Tuesday 11th February, 11.59pm, (NZST)
