THE WORK:
Are you ready to kickstart your career in a dynamic and innovative environment? Join our Oracle team where you'll have the chance to make a real impact! As a Junior Technical Business Analyst, you will assist in analyzing business needs, learning the technology to be able to resolve tickets, and providing data-driven insights to enhance our Oracle applications. This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.
Key Responsibilities:
- Ticketing:
- Monitor and prioritize incoming support tickets.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Escalate complex tickets as necessary.
- Data Analysis:
- Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement, as appropriate, for discussions with client teams supported by experienced Accenture staff.
- Prepare reports and dashboards to communicate findings to stakeholders.
- Process Improvement:
- Its critical to adhere to ticket management processes.
- Work with stakeholders to recommend and implement process enhancements based on ticket analysis.
- Assist in developing best practices for ticket management and resolution and propose process improvements (if any).
- User Support:
- Provide first-level support for users by addressing common issues and inquiries.
- Document solutions and update knowledge base resources for future reference.
- Stakeholder Collaboration:
- Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs.
- Liaise with technical teams on issues that require and develop Oracle fix.
- Gather and document user requirements for system enhancements or new features.
Qualifications/About You:
- Educational Requirements:
- Bachelor’s Degree in HR or major in HR preferred (open to Finance / Economics / Accounting), or any related field.
- Skills and Attributes:
- A strong interest in technology with a focus on enhancing user experience and driving customer satisfaction through innovative solutions.
- Proactive mindset, eager to take on challenges and learn from each experience.
- Strong written and verbal communication skills, with the ability to present confidently to clients, both in person and virtually.
- Adaptable and resilient, able to handle challenges and shifting priorities with ease.
Nice to Have:
- Double degree in Business (HR, Finance) and Information Technology.
- Familiarity with Oracle applications or related systems is a plus.
- Passionate about improving customer experiences and committed to making a meaningful impact in the field.
Benefits of working at Accenture:
- Learning & Development: Access to Oracle Learning & pathways for certification
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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