Dispute Resolution | Sydney, Melbourne

12 month fixed-term contract
Hybrid and flexible working; WFH and from modern, open plan offices. We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipment
Reward and recognition, including competitive remuneration and career progression
Learning and career development programs for all roles and levels
Flexible leave options and up to 26 weeks paid parental leave
Free daily breakfast, office drinks and social events
Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm

Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About the role and team

We have an exciting new opportunity for a Workflow/Business Analyst to join our Smarter Recovery Solutions team within our Dispute Resolution section on a 12 month fixed term contract.

Working closely with the Manager - Smarter Recovery Solutions, the primary focus of this role is to is to provide solutions in relation to debt recovery within the Smarter Recovery Solutions team which is a specialised team within our Dispute Resolution team who act for a large number of clients and manage a high-volume practice.

You will be responsible for:

working with the SRS team to determine their requirements to develop processes and workflows;
coding and uploading legal documents and correspondence, defining processes and workflows in the matter management system;
assisting with project management of the debt recovery solution rollout;
creating and maintain documentation for debt recovery, including testing procedures, test plans and any user guides;
reviewing and test coded precedent templates and the workflows solutions that are developed;
managing multiple projects concurrently;
contributing to continuous improvement, promoting the use of technology solutions; and
assisting in reviewing client reporting and creating reporting specifications based on the client’s requirements.

About you

You will ideally have the following skills and experience:

3+ years’ experience working with technology systems or document automation solutions (Training will be provided on the specific solutions used);
intermediate experience with document automation and testing;
well-developed communication and internal/external relationship management skills;
proven business analysis skills;
project management skills;
knowledge of legal processes and legal technology, including technical platforms, specific technical applications and their impact on the practice of law;
understand document automation/assembly within a legal process or debt recovery context;
familiarity with client reports and specification documents;
familiarity with the use of professional software engineering methodologies and technologies (SDLC) including time recording, code management, testing development, staging and test environments and change request specification;
highly organised and ability to prioritise competing tasks;
strong attention to detail; and
clear and concise communication skills.

About us

Hall & Wilcox is a leading independent Australian law firm. We are a firm of more than 1150 people, including over 145 partners, delivering outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

Hear from our people about what it’s like to work at HW: bit.ly/HWpeople

Some of our recent awards and citations include:

Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
Law Firm of the Year (101-500 Lawyers) and Diversity Initiative of the Year at the 2022 Australasian Law Awards
Ranked fourth in the Lawyers Weekly Top 25 Attraction Firms for 2023 and 2024
Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018
Best Law and Related Services Firm ($100m-$200m revenue) and Best Professional Services Firm ($100m-$200m revenue) at the 2023 Client Choice Awards

We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.

We are also renowned for Smarter Law, which means we look beyond the status quo to think differently and find solutions that are better, faster and cheaper. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.

We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website.

Apply now

Let’s connect. Click apply to submit your application.

At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at kim.chalmers@hallandwilcox.com.au for a confidential discussion for a confidential discussion.

This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.

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Workflow/Business Analyst