About The Job
The Technical Business Analyst will be a key player within the Martech and Customer Data team helping the team to deliver the product vision, roadmap and customer engagement strategy across MECCA’s Martech and Customer Data platforms, to ultimately help our customers look, feel and be their best.
They will play a critical role in extending and accelerating the capability and experiences enabled by our people and platforms. The Technical BA will be the key liaison between the Martech and Customer Data team and technical and business teams within MECCA.
The role you could play
The main responsibilities include but are not limited to:
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Demonstrated ability to partner with stakeholders at all levels, effectively managing relationships and influencing outcomes
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Building a shared understanding of requirements and user stories within the team and facilitate ongoing discussion between the stakeholders to enable consensus on user story scope and acceptance criteria.
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Supporting product owners and product managers to define customer and commercial value of features and initiatives
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Defining requirements and solutions whilst considering the context of the product vision, purpose and mission
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Writing user stories and performing scenario-based analysis whilst considering customer journeys, user experience and business processes
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Facilitate workshops to gather requirements and understand needs versus wants
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Documenting business, functional and technical requirements
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Translating requirements into intuitive and detailed functional specifications and user stories
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Owning traceability of business requirements to scope and solution design
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Perform and validate implementation solutions against requirements through testing phases
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Championing and facilitating functional and non-functional testing with cross functional teams
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Championing change management and training with cross functional teams where necessary
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Support and Configure technical requirements in SFMC/MCP
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Assist in technical solution designs across the digital landscape
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Build campaigns in SFMC/MCP as required
What You Will Bring
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Demonstrated experience in delivering digital initiatives as part of a high performing agile team
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Demonstrated technical analysis experience delivering digital/tech initiatives
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Good understanding of technology and able to read/write simple SQL, scripts and HTML/CSS
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Has the ability to breakdown large complex problems/pieces of work into smaller, manageable goals/releases.
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Outstanding organisational and planning skills with ability to multitask effectively, manage timelines and meet deadlines
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Demonstrated ability to partner with stakeholders at all levels, effectively managing relationships and influencing outcomes
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Exceptional communications skills with ability to present analysis and findings in both verbal and written formats to all levels of management
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Highly collaborative and thrives in working within cross-functional teams, and with the broader organisation.
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Experience in Jira/Confluence for managing boards and product/projection documentation
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Innovative thinking and demonstrated problem-solving skills
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Customer-first and Continuous improvement mindset
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Numerically strong, and commercially/value minded.
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Proven record in defining product requirements based on research, data and insights.
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Highly analytical with the ability to use data to help inform decision making
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Ability to work both autonomously and collaboratively.
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Ability and flexibility to succeed in a fast-paced and innovative environment.
Your life at MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
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Professional development programs and first-class digitised learning offering
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Health and well-being initiatives
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Reward and recognition programs
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Access to bonus and incentive programs
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Quarterly product allowance
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Unlimited 40% discount
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
