About The Job

The Technical Business Analyst will be a key player within the Martech and Customer Data team helping the team to deliver the product vision, roadmap and customer engagement strategy across MECCA’s Martech and Customer Data platforms, to ultimately help our customers look, feel and be their best.

They will play a critical role in extending and accelerating the capability and experiences enabled by our people and platforms. The Technical BA will be the key liaison between the Martech and Customer Data team and technical and business teams within MECCA.

The role you could play

The main responsibilities include but are not limited to:

Demonstrated ability to partner with stakeholders at all levels, effectively managing relationships and influencing outcomes
Building a shared understanding of requirements and user stories within the team and facilitate ongoing discussion between the stakeholders to enable consensus on user story scope and acceptance criteria.
Supporting product owners and product managers to define customer and commercial value of features and initiatives
Defining requirements and solutions whilst considering the context of the product vision, purpose and mission
Writing user stories and performing scenario-based analysis whilst considering customer journeys, user experience and business processes
Facilitate workshops to gather requirements and understand needs versus wants
Documenting business, functional and technical requirements
Translating requirements into intuitive and detailed functional specifications and user stories
Owning traceability of business requirements to scope and solution design
Perform and validate implementation solutions against requirements through testing phases
Championing and facilitating functional and non-functional testing with cross functional teams
Championing change management and training with cross functional teams where necessary
Support and Configure technical requirements in SFMC/MCP
Assist in technical solution designs across the digital landscape
Build campaigns in SFMC/MCP as required

What You Will Bring

Demonstrated experience in delivering digital initiatives as part of a high performing agile team
Demonstrated technical analysis experience delivering digital/tech initiatives
Good understanding of technology and able to read/write simple SQL, scripts and HTML/CSS
Has the ability to breakdown large complex problems/pieces of work into smaller, manageable goals/releases.
Outstanding organisational and planning skills with ability to multitask effectively, manage timelines and meet deadlines
Demonstrated ability to partner with stakeholders at all levels, effectively managing relationships and influencing outcomes
Exceptional communications skills with ability to present analysis and findings in both verbal and written formats to all levels of management
Highly collaborative and thrives in working within cross-functional teams, and with the broader organisation.
Experience in Jira/Confluence for managing boards and product/projection documentation
Innovative thinking and demonstrated problem-solving skills
Customer-first and Continuous improvement mindset
Numerically strong, and commercially/value minded.
Proven record in defining product requirements based on research, data and insights.
Highly analytical with the ability to use data to help inform decision making
Ability to work both autonomously and collaboratively.
Ability and flexibility to succeed in a fast-paced and innovative environment.

Ability to run agile ceremonies

Your life at MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Quarterly product allowance
Unlimited 40% discount

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

Mecca Brands Pty Ltd

Jobs

Tech Business Analyst