Operating within the Mission, Vision, and Values of Cocoon SDA Care, the purpose of this role is to play a pivotal role in enhancing the efficiency and effectiveness of our organization's operations. You will work closely with the compliance team to identify business operational gaps, analyse processes, and provide data-driven insights and solutions to improve service delivery and support NDIS participants.
Main tasks Core objectives include:
- Collaborate with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with NDIS regulations and guidelines.
- Conduct thorough analysis of current business processes and systems.
- Analyse existing workflows and identify areas for improvement in efficiency, cost-effectiveness, and compliance.
- Recommend and assist in implementing process improvements.
- Work with IT teams to ensure seamless integration of new systems or enhancements into existing technology infrastructure.
- Develop test plans and test cases to ensure the quality and reliability of new processes and systems.
- Create and maintain comprehensive documentation of business processes, requirements, and solutions.
- Ensure compliance with NDIS documentation and reporting standards.
- Stay up-to-date with NDIS policies, guidelines, and regulations, and ensure that business processes and systems remain compliant.
- Conduct of organisations operational internal auditing.
- Ensuring company policies and procedures align with NDIS requirements.
- Evaluating the design and operating effectiveness and efficiency of internal controls.
- Identify control gaps and recommend appropriate mitigating actions.
- Participate in regular team meetings.
- Carry out duties/activities in a cooperative, respectful and flexible manner.
- Gathering effective evidence for audit.
- Receive, document, and categorise complaints from NDIS participants, representative and other stakeholders.
- Develop solutions and action plans to address complaints, striving for fair and equitable resolutions.
- Conduct thorough and impartial investigations into complaints to identify root causes.
- Providing advice to our stakeholders in formulating appropriate corrective actions
Required qualities
- Professional approach
- Impeccable self-presentation
- Organisational and time management skills
- Excellent attention to detail Desired competencies KPIs
- Analytical thinking
- Initiative
- Business awareness
- Tenacity
- Strategic thinking
- Positive approach to change
What’s in for you?
You'll experience a rewarding career where your skills and commitment are recognised and rewarded. This is a rare opportunity to enjoy working in a family-friendly, supportive, close-knit working environment driven by strong values.
- Consistent shifts that offer stability & the chance to have a real impact.
- Online, specialised & the on-job training.
- Flexible work hours.
- EAP services
Mandatory requirement
- 6 months experience
- Certificate III in Disability, or Individual Support or equivalent
- First Aid, CPR, Manual Handling, and Medication Administration training or willing to obtain.
- NDIS workers Screening Checks
- Current Driver’s License (mandatory).
