Operating within the Mission, Vision, and Values of Cocoon SDA Care, the purpose of this role is to play a pivotal role in enhancing the efficiency and effectiveness of our organization's operations. You will work closely with the compliance team to identify business operational gaps, analyse processes, and provide data-driven insights and solutions to improve service delivery and support NDIS participants.

Main tasks Core objectives include:

Collaborate with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with NDIS regulations and guidelines.
Conduct thorough analysis of current business processes and systems.
Analyse existing workflows and identify areas for improvement in efficiency, cost-effectiveness, and compliance.
Recommend and assist in implementing process improvements.
Work with IT teams to ensure seamless integration of new systems or enhancements into existing technology infrastructure.
Develop test plans and test cases to ensure the quality and reliability of new processes and systems.
Create and maintain comprehensive documentation of business processes, requirements, and solutions.
Ensure compliance with NDIS documentation and reporting standards.
Stay up-to-date with NDIS policies, guidelines, and regulations, and ensure that business processes and systems remain compliant.
Conduct of organisations operational internal auditing.
Ensuring company policies and procedures align with NDIS requirements.
Evaluating the design and operating effectiveness and efficiency of internal controls.
Identify control gaps and recommend appropriate mitigating actions.
Participate in regular team meetings.
Carry out duties/activities in a cooperative, respectful and flexible manner.
Gathering effective evidence for audit.
Receive, document, and categorise complaints from NDIS participants, representative and other stakeholders.
Develop solutions and action plans to address complaints, striving for fair and equitable resolutions.
Conduct thorough and impartial investigations into complaints to identify root causes.
Providing advice to our stakeholders in formulating appropriate corrective actions

Required qualities

Professional approach
Impeccable self-presentation
Organisational and time management skills
Excellent attention to detail Desired competencies KPIs
Analytical thinking
Initiative
Business awareness
Tenacity
Strategic thinking
Positive approach to change

What’s in for you?

You'll experience a rewarding career where your skills and commitment are recognised and rewarded. This is a rare opportunity to enjoy working in a family-friendly, supportive, close-knit working environment driven by strong values.

Consistent shifts that offer stability & the chance to have a real impact.
Online, specialised & the on-job training.
Flexible work hours.
EAP services

Mandatory requirement

6 months experience
Certificate III in Disability, or Individual Support or equivalent
First Aid, CPR, Manual Handling, and Medication Administration training or willing to obtain.
NDIS workers Screening Checks
Current Driver’s License (mandatory).

Cocoon Group Services

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