Community Development | Main Administration Building, 25 Cedric Street

Closing date: 21/02/2025

About Us

Community Development Directorate

The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors.

The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming and thriving.

About the Position

The City’s Customer Experience team is seeking a dynamic Business Analyst to join our Service Improvement team. In this role, you will be instrumental in enhancing and elevating customer experiences within the service unit and across the city by leveraging our core CRM system.

The ideal candidate will have a strong background in business analytics, process mapping, and requirements management for business systems, with a particular emphasis on CRM systems being highly advantageous.

This full-time contract is maximum term up to 12 months to provide secondment cover.

Key Responsibilities

The duties of the Service Improvement Business Analyst will include but are not limited to:

Influence cultural behaviour and act as an effective change manager
Acts as an advocate for digital initiatives and projects to enhance and evolve technology, systems and workflow across the City
Support the development, facilitation and implementation of corporate strategies and procedures
Develop and maintain business process documentation
Engage with business units to review, analyse and document current business processes
Identify issues and risks of existing and proposed solutions and outline business impacts.

About You

The following qualifications and experience are highly desired, but if you don’t tick all the boxes, you could still be a perfect fit for this role. Please apply, all applications will be considered.

At least 5 years of demonstrated experience in business and process analysis, with a strong track record in requirements elicitation, documentation, and management
Proven ability to establish effective working partnerships and engage with staff at all levels within the organization
Strong analytical and problem-solving abilities, with a keen attention to detail
Excellent written and verbal communication skills, with the ability to clearly articulate complex issues and concepts related to business solutions
Demonstrable knowledge in Business Process Model & Notation (BPMN) and experience in business process mapping
Experience in developing user stories, wireframes, and testing new enhancements.
Familiarity with data analysis tools and techniques, and the ability to leverage technology to drive service improvement.

For further information, please refer to the position description.

What We Offer

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

Free parking and easy public transport access
Free onsite fitness facilities and end of journey facilities
Superannuation matching of up to 6%
Professional development opportunities, including training, memberships, and study assistance
Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year
50% discount on gym memberships at our Stirling leisure centres – only applicable for perm/fixed-term employees
Amazing in-house employee canteen
Up to 10 weeks paid parental leave
Employee health and wellness program and initiatives
Access to our Employee Assistance Program (EAP) for you and your family
Generous study assistance
Active social club
Employee recognition program
Novated Leasing (where applicable)

This temporary full-time position is a Level 8 Inside Workforce Agreement position which attracts a salary from $106,999.38 gross pro rata per annum plus superannuation.

To be eligible to work for us, you need to provide, or have ability obtain a:

A copy of Australian driving licence
National Police Clearance (valid within the last 3 months)
Pre-Employment Medical and DAS clearance
The right to work in Australia

More about the City

The City of Stirling is a diverse and thriving local government in Western Australia, with over 243,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

The City of Stirling

Jobs

Service Improvement Business Analyst