Mō te tūranga | About the Role
We're looking for a senior business analyst to join our team. You'll use your skills to shape our enterprise strategy and contribute to our goal of setting the industry standard for business analysis. You'll work collaboratively with a talented team to support various initiatives and improve our processes. As a skilled communicator and problem-solver, you'll be a key player in delivering successful projects and driving positive change.
Key responsibilities of the role include:
- Working with current and future state process mapping.
- Expertise in facilitation, encompassing workshops and presentations. Capable of leading workshops and effectively engaging large groups
- Collaborating with technology and business teams to achieve program milestones and deliverables
- Ability to elicit, understand, and define business requirements across a large stakeholder base
- Kknowledge of financial/banking and contact centre environment experience
- Understanding of AI capability (e.g. Microsoft AI, Copilot), products and services for customer experience automation (Verint)
- Interactive voice response, IVR, automated telephone system technology (Genesys Pure Cloud) experience
Nā tāu rourou | What will you bring?
- Ten-plus years experience in business analysis with exposure to a variety of large-scale Transformation initiatives across multiple domains such as Operational Excellence, Regulatory change, Compliance, Technology, Process / User Journeys or Data.
- A master of your craft with a blend of technical, analytical, and communication skills who has knowledge and experience (both practical skills and theory) to mentor junior analysts on tools, techniques or approaches to different types of work.
- Strong experience working with a broad range of stakeholders to understand and document their requirements to discover, develop and refine their needs.
- Excellent facilitation experience, including workshops, presentations. Able to lead workshops and actively facilitate many people from different organisations.
- Growth mindset to develop skills and knowledge that are both deep and broad (T-shaped) to contribute to team delivery. Adaptable to change, collaboration, maintains focus on continuous improvement, and continuous delivery of business and customer value.
- Experienced working in multiple Delivery Methodologies (Agile, Waterfall, Kanban) and be able to influence/lead people and teams to take ownership and improve the way they work.
- Exceptional verbal, written and interpersonal communication skills, with the ability to positively engage and influence people across all levels of the organisation with the ability to explain technical concepts to non-technical stakeholders
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Growth and development – we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
14 November 2024
