Join 123 and make a difference every day.
Whether you are just beginning your career or looking to take the next progressive step in your journey, 123.ie is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.
With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.
At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.
As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Culture and Community
RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.
We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.
We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.
Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.
Our stats don’t lie… in our annual engagement survey
87% of our people celebrate the diversity in their teams and the wider company
90% of our people feel safe to speak up and share if they’ve made a mistake
91% of our people feel valued and respected by leadership
89% of our people are benefiting and thriving through our hybrid working model
Digital Business Analyst – Fixed Term Contract
Digital customer experience sits at the heart of everything we do at 123.ie. We have embarked on a digital evolution journey, and we require a passionate digital business analyst to join the team in helping us launch, lead, and grow our digital services.
In this role you will be responsible for supporting the roll-out and ongoing improvements to our digital products. You will work alongside the Digital Product owners and help to champion the customer, ensuring all new product developments and initiatives are focused on improving our digital customer experience, but also aligns with our business objectives.
This is an outstanding role and will suit an individual who is detail orientated, but who can demonstrate their experience in customer centric role.
Key Responsibilities:
- Own and lead backlog requirements gathering and story development.
- Work with Product Owners and third-party vendors to translate product vision into actionable plans that can be executed by an agile squad.
- Articulate and communicate story acceptance criteria used for guiding QA and UAT activities.
- Splitting larger epic level initiatives into smaller story sized iterations while retaining customer value benefits.
- Liaise with senior management and cross-department, implementing feedback into practical outcomes.
- Working closely with Claims, Digital and IT teams throughout product lifecycle
- Maintaining ongoing communication with key team members during the product evolution.
- Research, assess and develop improvements to improve product performance.
- You work well under pressure and to tight deadlines.
- Presenting and challenging key business stakeholders is common practice for you.
- You love to work closely with multiple departments whether it be IT, Marketing, Sales, Finance, Compliance and Claims.
- You have a strong understanding of customer behaviour and are savvy with market insight reporting tools and analysis, drawing insights from data.
- You are an advocate for the customer in all interactions with the business when it comes to product direction and decision making.
Requirements:
- Previous experience working in a Customer Centric role owner within a B2C consumer business, online/e-commerce, digital marketing, digital agency or similar.
- Qualifications in marketing, project management, web development or behaviour science preferred.
- Familiarity working within Agile frameworks and with Agile teams.
- Ability to work with cross-functional partners to deliver on key initiatives.
- Good understanding of digital technology and its evolution.
- Analytical problem solver comfortable making data driven decisions.
- Work experience in a financial services company an advantage but not crucial.
- Proficient in all MS suite of tools
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status
