Job type: Business Analyst
Location: Manchester, UK
At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
As a Business Analyst you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:
- Be the go-to expert for software platforms, product sets and business system capabilities
- Seek solutions and address deficiencies in a product, process or knowledge and managing delivery into production and live use for TAG business across all regional offices
- Define and develop capabilities of an existing product or process in live operation
- Capture and transform business requirements into technical solutions using appropriate techniques such as Use Cases, User Stories, UML diagrams and other artefacts
- Test new functionality as defined and developed with individual and/or instrumental involvement
- Analyse and understand APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services etc.
- Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems
- Demonstrate and present product and resolution ideas both internally and externally to existing/potential clients, supplier partners or third-party providers
- Supply visibility of product or process changes, ensuring awareness and clear requirements for technical teams to work to
- Provide assistance, support and guidance to all appropriate personnel for business and technical system requirements
- Manage the lifecycle of small change, enabling continuous improvements to be made to processes and systems with minimal disruption to the business
- Keep up-to-date and familiar with industry standards and trends
- Perform other duties as may be assigned from time to time
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Business Analyst there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- Education to Degree level or higher, or in lieu of education the equivalent combination of education and directly related experience
- Previous Business Analyst experience delivering business system and process change
- Proven experience of producing appropriate and effective technical and non-technical documentation
- A good understanding of common interfacing and integration technologies and standards
- A good understanding of UML and other common modelling languages and tools
- Knowledge of airline booking tools, Travelport or other GDS systems
- Experience in commercial IT/software delivery, and airline or general travel industry experience
- Competent user of Microsoft Office 365 and collaboration tools
- Track record of working in a fast-paced environment
This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the Senior Programme Manager, who is based in Manchester. There are other regional teams based in the US and APAC that you may work closely with, too.
As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:
- Competitive salary DOE
- Private Medical and Dental Insurance
- Wellness/EAP programme
- Employee discounts
- Enhanced employer pension contributions
- Service-based holiday entitlement
We are also committed to offering an equal opportunity for all employees and applicants.
We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to anita.bennett@tag-group.com.
And before you press send, please make sure you’re eligible to work in the UK!
