About the Role:
Grade Level (for internal use): 09
Department overview:
IMActionsTM is one of the world’s most trusted post-trade software. As an international team of industry experts we architect and deliver intelligent post-trade software applications to the capital markets globally. We have a proven history transforming business models for the world’s premier financial institutions, enabling them to enter new markets, reduce risk, increase profitability and improve service standards.
We do this by seamlessly managing the huge volume and complex processing of all core post-trade services. These include asset servicing, securities and cash processing, and post trade analytics. Our team of experts supports our global customer base from offices in Dublin, New Delhi (Gurgaon), Singapore and Dallas.
Position summary:
The Product specialist position provides support and consultancy services to our clients for resolution of software and data issues. The client engagement team work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner. Issues to be resolved are typically quite complex and require detailed investigation.
The position offers a great opportunity for growth within the company. There is also the potential opportunity for analysts to work on site with clients in locations worldwide.
Duties & accountabilities:
Troubleshoot day-to-day customer incidents and create connect with clients via phone, email, and CRM tools
Responsible for incident logging, understanding the problem, prioritisation, independent assessment of impact and risks, and effectively resolving the issue
Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution
Keep up to date with new features and functionality enhancements in the applications being supported
Assist in requirements gathering and the delivery of Change Requests
Assist in the preparation of specification documents, business requirements and impact assessments
Assist in the implementation of projects, providing system knowledge and process understanding
Responsible for maintaining relevant documentation
Education and experience:
Bachelor’s degree in technology
Relevant working experience
Working knowledge of SQL
Ability to read and analyse application log files
Experience in issue troubleshooting
Knowledge of ITSM process
Working experience in customer facing role would be added advantage
Knowledge of capital market, corporate action, trade processing a definite plus
Working knowledge of change management process would be added advantage
Passionate about our business
Sound Technical and analytical skills
Significant customer service focus
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 305659
Posted On: 2024-08-16
Location: Dublin, Ireland
