Business Process Analyst Grade 7/8
The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Process Analyst to join their team!
Benefits:
- Temporary up to 12 months, located in Darlinghurst
- Salary ranging from $106,025 - $117,363 per annum plus super
- Genuinely flexible working arrangements
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities
- Closing date, Wednesday 14th August 2024 @10am
About Us:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers. The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service. Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.
The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division.
You can read more about the PIC here.
In this Role you will:
- Work closely with subject matter experts, business leaders and the Continuous and Process Improvement team to analyse dispute management processes across different teams to seek harmonisation and increase efficiency
- Use your excellent communication, consultation and influencing skills to collaborate with others to improve processes across the Commission
- Document process maps, procedures and associated materials to support teams to manage personal injury disputes
To be successful in this role you will demonstrate:
- Excellent stakeholder and people engagement skills to conduct workshops, gather information from various sources in the business units, including liaising with process managers/owners and subject matter experts to co-develop processes
- Experience in as-is/to-be process mapping using process mapping tools
- Have a continuous improvement mindset, and experience analysing processes and making successful recommendations to improve them
This role will see you placing the injured person at the centre of all you do, solving challenging business issues through process excellence.
What we need from you:
To start your journey towards becoming our Business Process Analyst, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
For any enquiries about the role please contact Julie Barnett via Julie.Barnett@pi.nsw.gov.au
For enquiries relating to recruitment please contact Sandy Anderson via sandy.anderson@customerservice.nsw.gov.au
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Sandy Anderson via sandy.anderson@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via sandy.anderson@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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