The Opportunity
The Business Systems Analyst role within the Delivery Excellence plays an important role to ensure Bupa’s core system reference data and configuration reflects Bupa requirements and supports business processes.
Collaborating with teams across Bupa HI, the Business Systems Analyst will provide expert advice, resolve issues, configure systems, build Health Insurance products, maintain end user tools and provide unwavering support to our providers and partners.
Reporting to the Senior HCM Business Systems Manager, the Business Systems Analyst will be part of a dynamic, successful, results-oriented team, well respected for its contribution to the wider BUPA business.
This is a permanent full-time position, based in either our Melbourne, Adelaide or Sydney offices. Bupa offers hybrid working arrangements and you can work from the office or from home.
How will I help?
You will add value by:
- Performing processes to accurately load configuration for HI Products, Rates, Medicare Benefits Schedule, Medical Gap Scheme, Prosthesis items, Pharmacy items, Hospital contracts, Medical Indexation and Provider data.
- Providing expert authoritative advice on system configuration in BUPA core systems that support critical business processes.
- Providing support to internal teams and resolve issues raised by our customers and partners
- Analysing datasets to ensure data loaded to production environments are accurate and reflects current regularity information and aligns to Bupa configuration requirements
- Collaborating with BUPA teams to implement solutions that meet a wide range of stakeholder requirements
- Leading and participate in continuous improvement activities to optimise processes and ways of working
- Representing the Delivery Excellence Team when contributing to initiatives and projects that require subject matter expertise or system configuration.
Why work at Bupa?
We keep our people smiling by helping them improve their lives in and outside of the office.
We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.
Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing and futures.
What do I need?
- Demonstrated experience working with a broad range of applications and technology platforms that support business processes
- Demonstrated experience using end user tools and technologies including Excel and SQL to build queries to interrogate data
- Prior experience and knowledge of Bupa’s core operating systems, including Boss, PMP and Eclipse is advantageous
- Prior experience work in Private Health Insurance industry and knowledge of governing legislation and regulations is advantageous
- Demonstrate a track record of achieving and delivering outcomes and deadlines in a pressured environment
- Tertiary qualifications and/or industry qualifications advantageous
- Demonstrated problem solving skills for both business and technology problems
- Excellent Communication skills (both written and verbal) and presentation skills
About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
