- Beautiful waterfront CBD location
- Great culture and fun team
We do things a bit differently here
Ando are proud to be a majority-locally owned multi-lines insurance business. We operate as an underwriting agency in partnership with The Hollard Insurance Company Pty Ltd and sell our policies through New Zealand’s leading insurance brokers.
At Ando we believe that the fundamental purpose and function of insurance is to help people reduce their losses when bad things happen. That’s why at Ando we’ve always believed in the importance of treating your insurance as a relationship, not a transaction. And why our purpose is to positively impact the wellbeing of New Zealanders.
The role
We have an exciting opportunity for an experienced, high-performing Business Analyst with strong analytical and stakeholder engagement capabilities to join the Ando Digital Delivery team.
Reporting to the Head of Digital Strategy, you will be working with key business and delivery team stakeholders to enhance the way in which we work, using technology and process improvements to enable smarter ways of working to deliver valued Insurance solutions to our internal teams and external customers.
As a key member of the Distribution business team (Underwriting and Operations), you will build strong, authentic business relationships and a deep business understanding to identify, prioritise and deliver highly valued business solutions that are aligned to Ando’s strategic objectives.
You will be confident in building a strong understanding of business problems and needs, accurately capturing business requirements that are understandable to business users and usable by delivery teams. Using your well-developed business analysis skills, combined with your ability to communicate with business users and technology team members, you will enable and support continuous business improvement both in practical deliveries and business mindsets.
In addition to strong communication and process improvement skills, you will have project experience working in the insurance sector (either for an insurance company or in a broker environment).
Responsibilities
- Establish and maintain credible and trusted inter-personal relationships with key stakeholders.
- Identify areas for improvement in line with Ando Business and Digital Strategies.
- Working within business teams to understand current processes and define new ways of working (future state).
- Lead the elicitation of business requirements and undertake options and scenario analysis of the impact of design decisions.
- Constructively evaluate business requirements to guide users on solutions considering both process change and technology enablers.
- Assist in change management activities through leading and supporting change principles.
- Deliver measurable benefits and improved outcomes for Ando customers and/ or internal teams.
- Help drive a culture of continuous improvement.
Qualifications and experience
- 8+ years’ experience as a Business Analyst or experience in a similar role.
- Experience working in the insurance industry.
- Accreditation in Business Process Analysis (or similar).
- Workshop facilitation – preparation, leading, collating and summarising outcomes.
- Requirements gathering – analytical, critical thinker, root course analysis.
- Process & data modelling - Proficient in BPM tools e.g. Visio, Lucidcharts, etc.
- Agile SCRUM team experience.
- Epic, Feature & User Story writing - proficiency using Jira.
- Strong stakeholder engagement and management skills.
- Strongly articulate communicator that can adjust for audiences (verbal and written).
- Strong MS Office skills, especially Excel, and Word.
Want to surround yourself with great people?
We’re proud that we’re a bit different from regular insurance companies – knowing it’s our people and their relationships who make that difference. We know when to work hard, be focused and smart, but we also never underestimate the importance of the human connections that make us tick and get along together.
Jump in!
So when you put a group of people together who all share that thought, you get a truly inclusive, supportive culture and a special group of people.
If that sounds like something you’d like to be part of, then Jump In!
