Job Description
Job Description
This position is responsible to assist the eCommerce Manager in managing the eCommerce customer experience. They are responsible for gathering market-specific requirements as well as creating product backlog items, user stories, and conducting market research for service optimization. In addition, they maintain documentation of eCommerce site functionality and business rules.
KEY RESPONSIBILITIES:
- Work with business and product teams and conduct market research to define system requirements for a seamless customer/employee experience
- Create product backlog items, including user stories and defects, with relevant requirements, dependencies, and acceptance criteria
- Coordinate with Business users to document test cases & facilitate UAT processes
- Identify business process changes through new requirements & manage eCommerce knowledge repository
- Manage site feature requests and gather related business and product requirements
- Maintain documentation of site functionality requirements and business rules
SPECIFIC KNOWLEDGE & SKILLS:
- 3+ years’ experience as a business analyst, preferably for an eCommerce company
- Proficient in user & customer research and user acceptance testing
- Some experience with user experience design, business process design, web analytics management, A/B testing management, and end-user training management
- Expert and able to train others in business/site requirements management
- Some experience with eCommerce technology, content management system technology, digital asset management system technology, enhancement & defect management, and DevOps management
- Collaborates well with others and takes accountability
- Has a strong business acumen
GENERAL SKILLS & COMPETENCIES:
- Good understanding of industry practices
- Proficient with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills with ability to multi-task
- Good verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Basic conflict resolution skills
- Developing professional credibility
MINIMUM WORK EXPERIENCE:
Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
