My client based in Cape Town (Northern Suburbs) is currently looking for a Business Analyst to join them on a fixed term contract
IT / Finance
Responsibilities
- Engage stakeholders to understand business needs, regulatory requirements, and market trends
- Elicit, analyze, and document business requirements for the client services model
- Work with customer services and engagement teams, operational teams and IT teams to define service model design and framework
- Develop detailed business specs and process flows to support the project initiatives
- Identify opportunities for automation and process optimization across the business incl. but not limited to reporting, servicing, finance, etc
- Collaborate with IT teams to define system requirements and test solutions
- Support UAT (User Acceptance Testing) and ensure seamless implementation of product build
- Support Training and review of training material
- Act as the bridge between business, IT, compliance, and product teams
- Prepare and present clear proposals, and recommendations to senior management
- Provide training and knowledge transfer to internal teams on product and process changes
Experience
- Bachelor's degree in business, Finance, Economics, or a related field
- Certified Business Analysis Professional (CBAP) or equivalent certification is a plus
- A minimum of 5 years of experience as a business analyst
- Experience in service model frameworks, design and implementation
- Demonstratable experience in business process improvements, optimizing client service delivery, service delivery model design
- Policy administration systems experience is a strong advantage
- Familiarity with client engagement services, call centre operations, client communication and regulatory reporting will be beneficial
- Strong expertise in business process modelling, data analysis, and reporting
- Experience with agile methodologies, Jira, and Confluence is preferred
Competencies
- Excellent problem-solving and analytical thinking skills
- Strong stakeholder management and communication abilities
- Ability to work independently and drive initiatives in a fast-paced environment
- High attention to detail and commitment to accuracy
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
Desired Skills:
- Business analysis
- Business Process Analysis
- Business Process
- Reporting
- Agile
- Jira
