Job Description
key attributes:
· Hands-on experience with Service Cloud setup
· Great comms skills
· Ability to lead/run a stakeholder workshop (supported by the team)
· Lightning migration (preferable but not essential – we have the skills in-house to analyse the current state of classic and related tech debt/code)
· Salesforce Config skills – can get hands on and setup Salesforce Service Cloud in Lightning just to reiterate.
· Work with the team to analyse the “as-is” setup, queues, case assignment rules, etc. for considering "to-be" Operating model - working with business to flesh this out
· Consider GCSO use cases, requirements and features available on SC lightning, i.e. utilising OMNI channel, chat bot, knowledge, how we view all cases (open/closed) across all GCSO teams at a client
Job Type: Freelance
Pay: £400.00-£440.00 per day
Experience:
- Service Cloud lightning: 4 years (required)
- Business Analyst: 6 years (required)
Work Location: In person
