Key Responsibilities:
Requirements Gathering and Analysis:
- Collaborate with stakeholders to understand their needs and gather requirements.
- Document and translate business requirements into functional specifications.
- Facilitate workshops, interviews, and surveys to capture insights.
Process Improvement:
- Analyze current business processes to identify inefficiencies or areas for optimization.
- Recommend solutions to improve workflows and reduce costs.
- Create process models, such as flowcharts or diagrams, to visualize processes.
Stakeholder Management:
- Serve as the primary liaison between business units and technical teams.
- Manage stakeholder expectations and ensure alignment on project goals.
- Communicate effectively with both technical and non-technical audiences.
Solution Development and Testing:
- Collaborate with developers, testers, and project teams to design and implement solutions.
- Conduct user acceptance testing (UAT) to ensure the solution meets business needs.
- Troubleshoot issues and provide post-implementation support.
Documentation and Reporting:
- Maintain clear and comprehensive documentation for all phases of a project.
- Create reports, dashboards, and presentations for stakeholders.
- Track project progress and outcomes.
