Job Title: ICT Business Analyst
Company: SFI Health
Location: St Leonards, NSW, 2065
Employment Type: Full-time, Permanent
Salary: $96,400 - $100,000 base salary

About SFI Health:
SFI Health is dedicated to advancing wellness through innovative healthcare solutions. We focus on fostering a diverse and inclusive culture, encouraging growth, and promoting a collaborative environment where you can make a real impact.

Job Overview:
As an ICT Business Analyst at SFI Health, you will play a key role in transforming business requirements into practical system and software solutions, with a strong emphasis on Salesforce CRM management. In this role, you will support our decision-making by harnessing market insights, optimizing Salesforce functionality, and implementing end-to-end enhancements to boost overall business performance.

Key Responsibilities:

Business Requirements Gathering & Analysis:
Work with stakeholders to capture and analyze Salesforce requirements, aligning them with business goals.
Conduct workshops and interviews to identify improvement opportunities in Salesforce processes.
Salesforce Solution Design & Documentation:
Translate business needs into functional Salesforce solutions, documenting user requirements, functional specs, and process flows.
System Configuration & Administration:
Configure Salesforce features, including custom fields, workflows, and approval processes, ensuring a secure and compliant system.
Data Management & Integrity:
Conduct regular data audits and manage data governance policies to ensure accurate, reliable data in Salesforce.
User Support & Training:
Deliver training and create user guides to support effective use of Salesforce across various teams.
Reporting & Dashboard Development:
Design and maintain Salesforce reports and dashboards, offering actionable insights for key stakeholders.
Process Optimization & Automation:
Identify automation opportunities within Salesforce, leveraging tools to streamline workflows and improve productivity.
Project Management & Deployment:
Lead Salesforce projects from concept to deployment, coordinating testing, change management, and post-launch support.
Continuous Improvement & Best Practices:
Stay updated on Salesforce releases, implementing best practices and promoting system adoption across teams.
Stakeholder Communication & Collaboration:
Act as a liaison between technical teams and business stakeholders, ensuring alignment on project objectives and timelines.

Position Profile:

Essential Requirements:

Bachelor’s degree in Business, IT, or related field, or equivalent experience (5+ years in Salesforce administration or CRM systems).
Expertise in Salesforce configuration and administration, including custom app development, data management, and automation.
Experience in CRM systems within a decentralized sales or wholesaler environment, ideally with category management or data analytics exposure.

Skills & Attributes:

Strong analytical and problem-solving skills, with effective communication abilities across all levels.
Proficient in Excel, Salesforce, and data visualization tools, with a comprehensive understanding of CRM principles.
Able to thrive in a fast-paced environment, managing multiple priorities and meeting deadlines.
Adaptable and driven to enhance processes and deliver user-focused solutions.

Personality:

Proactive, resilient, and able to handle challenges with ease.
Highly adaptable to change, eager to learn new systems, and capable of embedding change initiatives within the organization.

Why Join SFI Health?
SFI Health is committed to providing a supportive and inclusive work environment. This role offers an excellent opportunity for a skilled ICT Business Analyst to contribute to meaningful projects and further develop their Salesforce expertise within a dynamic healthcare company.

Ready to make an impact? Apply now to be part of our journey toward advancing wellness through innovative solutions!

Job Type: Full-time

Pay: $96,400.00 – $100,000.00 per year

Schedule:

8 hour shift

Experience:

Business Analyst: 3 years (Required)

Language:

English (Required)

Work Authorisation:

Australia (Preferred)

Work Location: Hybrid remote in Greenwich, NSW 2065

Application Deadline: 13/12/2024

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ICT Business Analyst