Unijobs on behalf of our public sector client are currently recruiting for the position of Procurement Business Support Analyst. This post will run initially for six months with the successful candidate to be available to commence in the role immediately. The option to work remotely is available for this position.

Location: Dublin/Cork/Remote.

Training: Comprehensive Training and Support will be provided.

Salary: €34,256 per annum, this equates to an hourly rate of €18.76.

Experience Required

Knowledge/experience of the Procure to Pay process
Strong capability to analysis, trouble shoot, resolve, Procurement user tickets
Communication skills i.e. capability to give system and process training including the creation of training documents
Experience working with a CRM application
Knowledge and experience of eProcurement systems/ERP systems (such as Ariba and S4Hana)from a purchase to pay perspective

Customer Service

The analyst will handle system 'how to' queries and\or provide simple procurement guidance.
The analyst will also triage other relevant Procurement related queries to the appropriate next level Procurement Supports, via CRM system
Allocate tickets where appropriate to other support function
Act on feedback from service users/customers and report same to line manager
Treat all service users and colleagues with dignity and respect
Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying supervisor of any deficiencies
Resolve / assign Support tickets
Escalate tickets based on internal Service Level Agreements

Service Delivery and Improvement

Implement agreed changes to delivery of the service
Encourage and support staff through change processes
Deliver on Team KPIs
Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met by own team

Good communication and interpersonal skills including the ability to present information in a clear and concise manner.
Strong written communication skills.
Commitment to developing own knowledge and expertise.

Team Work

The ability to work both independently on own initiative and as part of a team in a pressurised environment.
The ability to work as part of a team and establish a good working relationship with a wide range of internal and external stakeholders.

Commitment to a Quality Service

Awareness and appreciation of the service user.
A commitment to maintaining high work standards.
Great attention to detail and high levels of accuracy.
A commitment to providing quality service to service users (customer service skills).

Additional information:

Bachelor of Business/ Supply Chain profile minimum one year experience in supply chain management
Intermediate excel skills (vlookup, Pivot Table)
Must have strong interpersonal and interfacing skills with internal and external stakeholders
Irish language fluency desired
Evaluating Information, Problem Solving & Decision Making
The ability to recognise when it is appropriate to refer decisions to a higher level of management.
Flexibility, problem solving and initiative skills including the ability to adapt to change

This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive.

Unijobs is an equal opportunities employer.

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