Electricity North West has an exciting opportunity for an experienced and collaborative Business Support Analyst to join our inclusive and thriving team. This full-time Business Support Analyst role is based in Preston or Manchester and offers a salary of up to £42,004.32 p/a and excellent benefits.

As a Business Support Analyst, you will be responsible for creating timely and accurate performance data and delivering robust assurance processes associated with all registration activities. You will also provide guidance and advice to a dedicated team of registration colleagues responsible for accurate mailbox categorisation and application registrations. Your attention to detail and effective communication of areas that present a risk to the business will form the basis of a continuous improvement to the services we offer and compliance with our obligations.

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

Produce performance data that accurately reflects the position of the registration’s achievements
Produce and distribute a mailbox categorisation and registration activities dashboard
Make recommendations on agent training needs and audit frequency based on your findings
Develop and embed assurance and quality audits across all processes to ensure the highest quality is delivered and our regulatory requirements are met

To apply for this role, you will need proven experience working in a busy frontline team and proven effective leadership skills and behaviours. You will also require the following:

Experience working within a regulated environment
Excellent data manipulation and effective presentation of findings
Demonstrate an ability to put the customer at the heart of what they do
Proficient in use of SAP, SAP Portal and office applications

If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary of up to £42,004.32 p/a and benefits package. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave increasing with length of service
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

To apply for this inclusive and collaborative full-time Business Support Analyst job in Preston or Manchester, please contact Electricity North West today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers a Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

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Business Support Analyst