Job Description

This position is responsible to assist the eCommerce Manager in managing the eCommerce customer experience. They are responsible for gathering market-specific requirements as well as creating product backlog items, user stories, and conducting market research for service optimization. In addition, they maintain documentation of eCommerce site functionality and business rules.

KEY RESPONSIBILITIES:

Work with business and product teams and conduct market research to define system requirements for a seamless customer/employee experience
Create product backlog items, including user stories and defects, with relevant requirements, dependencies, and acceptance criteria
Coordinate with Business users to document test cases & facilitate UAT processes
Identify business process changes through new requirements & manage eCommerce knowledge repository
Manage site feature requests and gather related business and product requirements
Maintain documentation of site functionality requirements and business rules

SPECIFIC KNOWLEDGE & SKILLS:

3+ years’ experience as a business analyst, preferably for an eCommerce company
Proficient in user & customer research and user acceptance testing
Some experience with user experience design, business process design, web analytics management, A/B testing management, and end-user training management
Expert and able to train others in business/site requirements management
Some experience with eCommerce technology, content management system technology, digital asset management system technology, enhancement & defect management, and DevOps management
Collaborates well with others and takes accountability
Has a strong business acumen

GENERAL SKILLS & COMPETENCIES:

Good understanding of industry practices
Proficient with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills with ability to multi-task
Good verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Basic conflict resolution skills
Developing professional credibility

MINIMUM WORK EXPERIENCE:

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

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