Fixed Term for 12 Months

Middlesbrough is a place with enormous potential, where opportunities to make your mark are endless and is on a journey to transform its services.

An exciting, fixed term opportunity has arisen for a Business Analyst to perform a key role in the Council's new customer transformation programme. Initially for 12 months with potential to extend for a further 12 months

The programme seeks to offer a brand-new approach to support the Council's customers by fundamentally reviewing, redesigning, and reshaping all the Council’s customer-facing and business process solutions.

This is a fantastic opportunity for a professional who is looking for a new challenge or in the early stages of your career to work in a highly productive team and be part of an innovative newly designed programme that will make a real difference to our customers and staff to continue to deliver high quality services.

The successful candidate will have knowledge & experience of applying key applications, be able to transform data into actionable insights, provide data mapping solutions and develop end to end process flows to support the achievement of programme objectives. You will also be a self-motivated individual, able to work under pressure and at pace, whilst being part of a dynamic and forward-thinking team.

Duties and Responsibilities:

Work alongside the existing workstream leads to collect requirements, design, and build business intelligence to support customer led solutions.

Support workstream leads to understand data and how to use it to identify and solve problems, providing advice, reports and data visualisations as required.

Work with ICT and data management teams and other stakeholders across the Council to identify business processes and workflows, associated interdependencies, and risks.

Facilitate workshops with Subject Matter Experts, using data to map ‘as is’ processes, identify opportunities to improve processes, and map the ‘to be’ processes for service implementation.

Ensure that analytics products are of a high-standard, and where possible are descriptive (what is happening), diagnostic (why is it happening), predictive (what may happen in the future) and prescriptive (what should we do).

We can offer you:

The opportunity to work agile, either from home or in our impressive flagship council offices.

Ongoing training and development.

Attractive benefits package including generous annual leave, health and well-being benefits and employee discounts.

Varied work which is both interesting and rewarding.

If you would like an informal chat about the post, please call Debbie Ingoldsby, Strategic Business Manager, on 01642 729132 or Victoria Holmes, Data & Analytics Manager 01642 728106.

The post is subject to a Disclosure and Barring Service (DBS) relevant to the nature of the post.

Telephone: 01642 727088
Email: recruitment@middlesbrough.gov.uk

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