YOUR MISSION
As Business Analyst you will be required to act as a translation layer between business stakeholders and the development team in defining and developing product solutions that align with our strategic objectives.
This will include working closely with internal subject matter experts including: Engineering, Operations, Solutions, Commercial and colleagues in the Product team. This role will sit in the Product team under the wider Product Engineering function.
RESPONSIBILITIES
- You will be aligned to a squad withing the Claims Experience Tribe, focusing on product features that enhance the experience of our Insurance customers and their claimants. You will working alongside the Product Owner to define and analyse requirements to reach the squad objectives as defined by the roadmap.
- Provide direct input into epics, features and stories related to the changes in question. These will typically relate to enhancements of customer facing features to build on existing solutions and propositions.
- Undertake root cause analysis for issues where required and document as is and to be processes to help elicit incremental improvements to processes/features.
- Analyse overall business impact across all relevant stakeholders and create a plan to implement necessary changes.
- Understand any wider impact of implementing any changes and devise a communication plan (internal and external) in conjunction with your colleagues in the product team.
- Input to product documentation to support the businesses and to assist successful roll out to help maximise utilization of new features.
- Track success post implementation by measuring KPIs.
- Support the business where necessary with subject matter expertise on the changes that have been implemented.
- Work with your squad to ensure changes are coherent and consistent with a broader long term value proposition and bring as much benefit to the users of the new product functionality as possible.
- 2+ years’ experience in a, in a Business Analyst or similar role working on defining and implementing new customer facing product features and managing business change.
- Must be highly analytical, organized and structured.
- Desirable but not essential to have some domain experience in cross border payments gained at a fintech, International Payments company or bank.
- A good understanding of Agile development practices.
- Excellent communicator. You should be a people person with a proven track record of establishing, building and maintaining strong, high value relationships.
- Passion for start-ups with a mentality to get your hands dirty. You will be expected to provide live feedback on improvements to existing product features as you gain an understanding and also improve processes and ways of working.
- A team player, with the ability to relate well with co-workers, customers and partners and other stakeholders.
- Demonstrated ability to be proactive and self-driven.
- You will receive 25 days Holiday per year + bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Life Assurance - MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
We are Vitesse – the payment provider of choice for the insurance and treasury industry.
Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.
With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.
We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.
As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?
Vitesse at our best – our values
The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes
Confident Humility
We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.
Driven to Succeed
We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
Tenacious Responsibility
We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.
We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.
