Mercury is the European leader in construction solutions.
We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.
We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including: Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.
At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.
Scope of the Role:
An opportunity has arisen within the Business Applications Team as a Junior Business Analyst.
Mercury’s applications teams sit within Group IT, acting as a liaison between the department and the other lines of business to address and improve business processes through leveraging software and digital offerings. The teams are comprised of several analysts of varying experience levels, including Business Analysts, SAP Analysts and Adoption Analyst. These analysts work alongside all departments and business units within Mercury, aiding with the identification, selection, and ultimately the delivery, of technology related projects. Reporting to the Business Applications Manager, they are responsible for assisting the business to review and improve business processes, providing administration, monitoring and maintenance of software and applications for the overall company.
The successful candidate will evaluate business requirements and select appropriate solutions to address those needs, and participate in end-to-end solution implementation. They will provide facilitate business change, improvement, and efficiency by resolving issues, and customer requests across multiple platforms.
Key Responsibilities of the Role:
The successful candidate will be focused on delivering business analyst activities to the business including troubleshooting, process automation, testing, change management, project management and project admin. The following describes a typical workload, but it is not an exhaustive list of activities
- Manage incoming requests and incidents from the business via the team’s ticketing system
- Conduct initial troubleshoot
- Resolve issue where possible, else escalate to Business Analyst
- Support the process of business change, improvement, and efficiency by working with business leaders, process owners and relevant stakeholders to understand business requirements.
- Map end to end processes, highlighting business challenges and pain points.
- Understand the intended outcome of proposed initiatives.
- Define and document the requirements.
- Break complex business problems into clearly articulated requirements.
- Assist business stakeholders in prioritising the right business requirements.
- Evaluate solution suitability via traceability matrices and other methodologies
- Create all required documentation such as RFI, RFP, business case, UAT scripts creation etc.
- End to end implementation of low code / no code app creation, testing and cutover.
- Develop detailed test scripts and lead user testing for ensure quality assurance and UAT
- Liaise with vendors to evaluate suitable commercial proposals & licencing agreements
- Assist in licencing renewal process through analysis of usage, assessment of business requirements and identifying suitable alternative options where suitable.
- Manage and assign permissions and access for a range of software
- Conduct market research of emerging technologies and trends
- Assist in the exploration of AI solutions based on business needs
Essential Crtiteria for the role:
We seek an individual with the following experience and aptitudes:
- 1-3 years’ experience in a similar role
- Excellent interpersonal skills, interacting appropriately with technical & business resources, driven but courteous
- Attention to detail and strong administration is required.
- Creative thinking to deliver proposed solutions to meet new or changed business requirements.
- Willing to take ownership of tasks and driven to constantly go the extra mile to see them completed successfully
- Ability to work on multiple tasks and varying tasks on a daily basis
- Experience of a ticketing system and automation platform(s) would be a distinct advantage, but not essential
- Inquisitive mind with an interest in AI and other emerging technologies
- Solid grasp of enterprise architecture, on-prem and cloud IT environments an advantage
Mercury is an equal opportunities employer.
