Senior Business Analyst – Hybrid, Letterkenny/Dublin
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.
As a Senior Business Analyst, you'll have the opportunity to identify and drive projects to deliver processes and improvement initiatives. You will partner with stakeholders to understand and document business requirements and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system. Some people would call you a data geek, but at UnitedHealth Group that passion turned into information is used for decisions made by leadership. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.
Primary Responsibilities of the Senior Business Analyst:
This position will be responsible for driving initiatives for Optum Coordination of Benefits (COB), collaborating with teams across COB pre-pay, Data Mining Post-Pay COB/Recovery team and Issue Management for opportunity identification, capability assessment within Optum and externally to increase Optum COB Market share and improve process efficiencies.
The scope of these activities is across all main lines of business (E&I, M&R and C&S) working with other value streams (in particular Data Mining) as part of an overall business alignment and improvement programme which is a priority for the Payment Integrity Non-Clinical business.
This role will focus on a number of main activity types including: a. End to end process reviews to analyse the process including controls, risks and opportunities
b. Process redesign activities to refine and simplify existing processes to drive efficiencies
c. Supporting the development and implementation of new processes, systems or analytics, to deliver additional medical cost savings or productivity efficiencies.
d. Collaborate with Growth and Exploratory team and partners to identify growth opportunities and performance enhancements within the COB domain.
- Drive projects to delivery including conducting all needed research, problem solving and requirements-gathering activities with business and technical stakeholders to identify, collect and document specific business requirements (i.e., business, functional and non-functional).
- Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status/changes. Engage with appropriate stakeholders to get support or clarity to requirements.
- Support ongoing monitoring and adjustment of project scope/timelines/dependencies
- Develop and/or contribute to training programs to support implementation of the solution
- Ensure that identified solutions meet business requirements for all applicable stakeholders (e.g., traceability)
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications of the Senior Business Analyst:
- Undergraduate degree or equivalent experience of health care experience/financial services industry (or equivalent work experience)
- Business Analysis or project focused experience including gathering and documenting business requirements
- Experience in analysis and mapping of business processes, including ability to translate business requirements and acumen to a technical audience
- Experience in analyzing large operational and/or financial data sets to identify and define actionable insights
- Intermediate level of proficiency with Excel, PowerPoint, SQL
- Strong presentation skills and professional communication style (verbal and written), including Stakeholder management
- Ability to prioritize multiple tasks, priorities, project and deadlines
- Ability to work independently and in a team environment to delivery quality results
Preferred Qualifications of the Senior Business Analyst:
- Previous experience in Claims, COB (Coordination of Benefits), Data Mining or Appeals & Grievances.
- Experience of project implementation considering a global operations teams and the related implications (system and business access and approvals, legal and data protection regulations and restrictions, etc.). Experience with Training and process documentation
- Project Management or Operation Excellence Experience, including Structure Problem solving, Green / Black belt qualifications
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
For more information on our Internal Job Posting Policy, click here.
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.
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