Be at the heart of our mission to become the world’s most customer centric Healthcare company!
Bupa is a leading health insurance provider in Australia. Our customers include over 4.7 million Australian residents and international visitors who come to Australia as a tourists, workers, and students.
Our Health Care Management (HCM) team are embarking on an exciting strategic initiative that encompasses a comprehensive program of work across Health Insurance (HI) and the broader Bupa business. This program aims to execute the HCM strategic plan through significant initiatives and transformative changes. To support these efforts, we are establishing a dedicated HCM Program Delivery and Execution team focused on enhancing project delivery for both strategic and BAU projects.
The opportunity:
We have 2 new Business Analyst roles available in our newly formed Program Delivery and Execution team in HCM.
Reporting to the Senior Manager, Program Execution, this role will partner closely with our HCM delivery managers, change managers and initiative owners to deliver high quality business analysis to drive outcomes for the HCM portfolio of Strategic and BAU Initiatives.
HCM has a Program of Strategic Initiatives and BAU projects of varying size and duration that span across HI and the broader Bupa business. The initiatives can be strategic, BAU, foundational and compliance in nature.
To be successful in this role, you’ll need to have:
- Proven experience gathering requirements using various techniques, workshops, interviews, and surveys.
- The ability to communicate and collaborate across multiple portfolios.
- The ability to translate technical jargon into business language and vice versa.
- Knowledge of Change Management techniques and be able to work alongside a dedicated change team.
If you're a collaborative problem-solver with a growth mindset, have a passion for people, customers and doing the right thing and want to be part of a great culture then read on.
This is a permanent role, that can be based anywhere in Australia, you can enjoy the comfort of working from home or use any of our head offices if you prefer to work in the office (located in Melbourne, Brisbane, Sydney, or Adelaide).
How will I help?
You will add value by:
- Gathering technical requirements and translating them into business requirements using various techniques, workshops, interviews, and surveys.
- Developing business requirement specifications (BRS), using standard templates and guidelines.
- Modelling business processes and identifying opportunities for process improvement.
- Supporting business transitions and helping to establish change and working with change management.
- Partnering closely with initiative and business SMEs to develop a deep understanding of the challenges and opportunities.
- Actively participating in the preferred project methodology, Delivery Hub governance and work collaboratively with Technology teams.
- Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
- Collaborating with technology to implement any changes and alignment between business needs and technology capabilities.
- Communicating and collaborating across portfolios and translating technical jargon into business language and vice versa.
- Developing and maintaining relationships with delivery teams, technology, delivery hubs, internal and external stakeholders, and vendors.
Why work at Bupa?
A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.
We’ve evolved from being simply a health insurer to what we call a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life.
If you’ve got the belief, the energy, and the talent, come and join us.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.
We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
