We have an exciting opportunity for a Senior Business Analyst (Grade 11) to join the EMRS Change team on a permanent basis.
Team Overview:
EMR Settlement
EMRS was appointed to act on behalf of the Low Carbon Contracts Company (the CFD Counterparty) and the Electricity Settlements Company (the CM Settlement Body) to provide settlement services for the Contract for Difference (CFD), Nuclear Regulated Asset Base (RAB) and the Capacity Market (CM).
As a Senior Business Analyst in the EMRS Change Team, your role is to ensure accurate & timely production of Impact Assessments, documentation of required business outcomes (in line with contractual Service Measures and Key Performance Indicators), create Business Process documentation and provide second line support to EMR operations.
Reporting to the EMRS Change Manager, your primary role will be facilitation of scoping and requirements workshops to develop the business cases, Business Requirements, Business Process Models and wire frame models where appropriate. In particular you will ask the right questions to understand the real business need or problem and are comfortable challenging and influencing when necessary.
Additional responsibilities will include mentoring of the Business Analysts, supporting the Change Manager where necessary and acting as key points of contact for both external and internal parties.
Job Purpose:
You will be flexible and able to manage a busy/varied workload while maintaining quality of work delivered. You will able to work independently and take responsibility for assigned tasks and ensure they are brought to the logical conclusion.
You will:
- Provide appropriate assessment of system, policy change impacting EMRS and support effective governance running the programme of change for EMRS.
- Participate in the assurance and approvals process, working closely with LCCC, ESC, BSC, NESO and third Party Service Providers.
- Support product sub-teams, providing advice, working closely with internal and external stakeholders including BSC, Ofgem, DESNZ, NESO and matrixed delivery teams where needed.
Key Responsibilities:
Your main accountabilities will be to:
- Change Assessments - Working with the Change Manager to identify, challenge and document the business need and drivers for a proposed change, and ensure that the proposal is in line with business strategy and has a clear objective. Ensuring delivery against the change and support services in line with best practice, attending change boards and leading workshops as necessary.
- Provide coachingto team members and peers by collaborating with others, articulating ideas and viewpoints to senior management, identifying and initiating improvements to processes and systems, driving resolution of issues and holding self and team accountable for results.
- Capture and document detailed requirements which facilitate system and business process design, testing, and deployment. Ensure the overall solution meets the customers’ needs within regulatory and operational deadlines. You will be expected to resolve issues to ensure that accurate documentation and processes are maintained and testable. Work with stakeholders to clarify the business impact and benefits of a proposed change, and contribute to the cost/benefit analysis and business case.
- Support the implementation of business solutions by building relationships with key stakeholders, Create and maintain issue and change logs, meeting minutes, project summaries and updates. Work with team members (internal or from service providers) during requirements capture, design, testing, and deployment to ensure the solution meets requirements, and undertake quality reviews of analysis, design and testing deliverables.
- Provide excellent customer service; as a Senior Business Analyst for EMRS you will be required to resolve service desk queries for Electricity Suppliers, Generators and Capacity Providers as well as providing support to ESC and LCCC.
- Support the Change Manager; acting as cover for meetings where required and assisting with team activities such as recruitment, interviewing and mentoring of the business analysts.
Key Measurements
Performance versus these measures is recorded and jointly reviewed as part of quarterly performance reviews.
- Deliver on time and to scope (within regulatory and/or operational timeframes), any individually assessed change, group of changes, improvement or business process as required and as agreed with the EMRS Change manager.
- Answer all second line Support Queries within five working days of assignment.
- Capabilities and expression of ELEXON values are rated positively by colleagues in annual 360 feedback.
- Positive feedback provided by the wider EMR Team, Ofgem, BEIS and consumer and industry organisations where there is interaction.
Capabilities and competencies:
Critical:
- Knowledge of the Capacity Market and Contracts for Difference Schemes and in particular, EMRS’ role within those schemes.
- Experience within business analysis
- The ability to build and maintain professional relationships with regulatory bodies (LCCC, ESC and DBT), Electricity Suppliers, Generators and Capacity Providers in order to understand their concerns and issues and the ability to clearly and succinctly explain how Government regulation has been given effect within the EMR settlement system.
- Strong influencing skills, able to listen, challenge, persuade, and encourage the contribution of others.
- Proficient in a range of techniques for benefits identification, business process improvement, requirements elicitation (e.g. interviews, workshops), requirements management and business modelling.
- Experience of constructing business cases and options evaluations, including requirements, options, costs, benefits and risks.
- Familiar with the software development life cycle and different approaches such as waterfall and Agile.
- Experienced in working with IS/IT service providers, and knowledgeable about current trends in the IS/IT market.
- Experience of structured methods such as Rational Unified Process and modelling standards such as UML and BPMN.
Developmental / Desirable:
- Recognised business analysis qualification such as the BCS Business Analysis Diploma.
- Experience of leading/ Coaching business analyst teams.
- Experience in working within a regulatory setting, desirably within the energy sector.
- Familiarity with Enterprise Architect and / or equivalent Model Driven UML tools, JIRA, Azure Dev Ops or equivalent Issue and Project Managing software.
- Experience with software transformation projects such has moving systems/ processes into the cloud.
- Awareness of further changes occurring within the GB electricity market beyond MHHS and the potential impact that these changes may have on EMRS and our stakeholders.
Elexon career path / Potential next role(s):
In return, Elexon provides:
- £65,000
- 28 days annual holiday + Bank Holidays
- Discretionary annual incentive scheme
- Life assurance
- Pension
- Private medical (Bupa)
- Private dental (Bupa)
At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide:
- Hybrid working - 2 days per week at our London office
- BUPA health check
- Employee Assistance Programme
- Eye care voucher scheme
- Subsidised gym membership
- Cycle to Work Scheme
- Buying & selling holiday scheme
- Computing scheme
- Corporate Social Responsibility (CSR) days
- Season ticket loan
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices
