At Red Sky, we are seeking a talented IT Business Analyst to serve as the bridge between our airline business units and IT department. Your mission will be to enhance the customer experience by analysing, refining, and delivering IT solutions that meet the operational and strategic needs of the airline.
This role would require you to relocate to Guernsey with relocating package involved.
Key Responsibilities
- Requirements Gathering & Analysis: Work closely with stakeholders to understand business objectives, gather requirements, and draft comprehensive Business Requirement Documents (BRD).
- Documentation & Specification: Develop detailed specifications, including test cases, flowcharts, and user-perspective mock-ups for business review and approval.
- Project Management: Create project plans with clear timelines, track progress, and ensure delivery within deadlines.
- Development Collaboration: Partner with developers to clarify requirements, resolve queries, and provide guidance during the development process.
- Testing & Quality Assurance: Prepare and execute test cases, report any issues, coordinate fixes, and conduct re-testing to align solutions with business specifications.
- Training & Support: Develop user guides and training materials; deliver training sessions to end-users to ensure successful adoption of new systems.
- Stakeholder Communication: Manage business testing, obtain sign-offs, and communicate updates to all relevant parties prior to production releases.
- Innovation: Keep up to date with industry trends and innovations, recommending solutions to improve efficiency and customer experience.
- Website CMS Updates: Oversee website content management updates where required.
- Reporting & Incident Management: Provide monthly project reports on progress, risks, and budgets. Handle troubleshooting and resolution of incidents or service requests.
- Team Leadership: Lead daily stand-ups, facilitate project meetings, and mentor colleagues to foster a collaborative and high-performing team environment.
Skills & Experience
Essential:
- Strong knowledge of airline Passenger Service Systems (PSS), including Internet Booking Engines (IBE), Departure Control Systems (DCS), and analytics tools.
- Familiarity with airline reservation systems or Global Distribution Systems (GDS).
- Excellent report writing, presentation, and communication skills.
- Fluency in English (written and verbal).
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams).
- Proven experience in a senior IT role within a small-to-medium-sized airline.
- Solid understanding of passenger airline business models, distribution channels, and operational structures.
- 2–3 years of experience in business analysis or application development.
- Knowledge of Agile/Scrum methodologies and project management practices.
- Experience with business process design and frameworks.
Desirable:
- Experience in website functionality development.
- Demonstrated ability to deliver customer-focused IT solutions.
- Strong self-motivation and keen attention to detail.
- Experience working in decentralised corporate environments.
- Willingness to travel as required.
Professional Requirements
- A university degree or a proven track record in the airline industry.
About You
At Red Sky, we value individuals who are:
- Customer-Focused: Dedicated to delivering exceptional service to both internal and external stakeholders.
- Collaborative: Team players who respect and support their colleagues and adapt to change with ease.
- Detail-Oriented: Committed to excellence with a focus on accuracy and continuous improvement.
- Innovative: Passionate about identifying and implementing IT solutions that add value and drive business success.
Our Values
- People First: Empowering our teams to achieve more than they imagined possible.
- Respect & Integrity: Operating with honesty, transparency, and dependability.
- Safety & Excellence: Ensuring safety is central to everything we do.
- Outstanding Service: Delivering exceptional experiences that reflect our pride in the airline industry.
If you are ready to take on a challenging and rewarding role, join Red Sky and help us deliver cutting-edge IT solutions that enhance the future of air travel!
Job Types: Full-time, Permanent
Pay: Up to £50,000.00 per year
Benefits:
- On-site parking
- Store discount
Schedule:
Application question(s):
- Are you happy to relocate to Guernsey?
- Do you have airline experience?
Experience:
- analysing business IT in aviation: 2 years (required)
Willingness to travel:
Work Location: In person
