Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions?
As a Senior Business Analyst in Customer Solutions Chapter, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.
In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team!
- Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements
- Experience with workflow design, data analysis, data visualization, and impact analysis
- Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Miro or similar Agile backlog management tools (training is available)
- Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables
- Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives
- Perform end to end Business Acceptance Testing and ensure the traceability of test cases.
- You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner
- Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners
- You take initiative to communicate issues/client feedback with Squad Leader/Team and resolve issues in a timely manner
- An understanding of middle tier architecture and API’s is desirable
- Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams
- 5-7 years transferable experience
- Bachelor’s degree preferred
WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.
INTERNAL ONLY: For more information about WI Customer Solutions, please visit this link: https://sp.fmrcloud.com/sites/WI_CustomerSolutions
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.Fidelity established an Ireland presence in 1996 and we currently employ 1,700 staff across IT and shared services, with offices in Dublin (City West) and Galway (Parkmore East). For information about working at Fidelity, visit FidelityInvestments.ie.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact AccommodationsIreland@fmr.com.
