Summary

Yelp engineering culture is driven by our values: we’re a cooperative team that values individual authenticity and encourages creative solutions to problems. All new engineers deploy working code their first week, and we strive to broaden individual impact with support from managers, mentors, and teams. At the end of the day, we’re all about helping our users, growing as engineers, and having fun in a collaborative environment.

Love working with Salesforce? Do you like using your technical knowledge to help catalyze business success? Business Systems Analysts are the drivers for all Sales and Customer Success technical projects for thousands of users across Yelp. They follow projects from conception through execution, forming the bridge between our business teams and technical teams. On an average day, BSA's might be immersed in technical solution design meetings, talking to sales leadership about their strategic goals, documenting user stories, spec-ing out new ideas and always improving the Yelper experience.

As a BSA at Yelp, you'll have the opportunity to think creatively about how to make internal tools better, scale to support Yelp’s fast growth, and contribute to the success of the sales & CS teams. You'll work with incredible teams of engineers, salesforce admins, product managers, and business partners. Join a fun team where you will continue to develop your skills while helping ensure that Yelp has an effective and scalable platform for our business-critical departments!

This opportunity requires you to be located in the Republic of Ireland. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do:

Design, manage and improve our sales and customer success tools and processes (Salesforce.com).
Follow projects from conception through execution including scoping, analysis, functional design, testing, and rollout.
Scoping: Collaborate with business partners to identify and refine project proposals as well as develop project scope, estimates, and detailed work plans.
Analysis & Design: Provide strong analytical, problem solving, technical, and project management skills to understand business needs, define and re-engineer processes, and recommend best practices. Collaborate with technical teams to design quality, scalable solutions.
Testing & Rollout: Ensure that rollouts of new processes and features are successful. Guide change management and support effective training efforts.

What it takes to succeed:

Business systems analyst experience.
Clear understanding of Salesforce’s platform, its technical capabilities and limitations.
You are curious, collaborative, detail-oriented, and self-motivated.
Ability to effectively coordinate and manage across multiple business units and technical teams.
Salesforce.com certification (Administrator, Advanced Administrator) and experience working with developers (preferred).
Experience working with complex Salesforce orgs with hundreds or thousands of users (preferred).

What you'll get:

Full responsibility for projects from day one, a collaborative team, and a dynamic work environment.
Competitive salary, a pension scheme, and an optional employee stock purchase plan.
25 days paid holiday (rising to 29 with service), plus one floating holiday.
€150 monthly reimbursement to help cover remote working expenses.
€95 caregiver reimbursement to support dependent care for families.
Private health insurance, including dental and vision.
Flexible working hours and meeting-free Wednesdays.
Regular 3-day Hackathons, bi-weekly learning groups, and productivity spending to support and encourage your career growth.
Opportunities to participate in digital events and conferences.
€95 per month to use toward qualifying wellness expenses.
Quarterly team offsites.

Closing

Yelp values diversity. We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, disability, or any other protected status.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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Business Systems Analyst (Sales Technology) (Remote - Ireland)