Job no: 0052592
Location: Parkville
Role type: Full-time; Fixed-term until January 2026
Department: Chief Operating Officer Portfolio; Student and Scholarly Services
Salary: UOM 7 – $106,432 – $115,211 p.a. plus 17% super

Coordinate and provide data to inform decision-making and improve operations.
Enhance international partnership operations through data-driven insights and continuous improvement initiatives.
Brilliant benefits and a flexible hybrid work environment!

About the Role
The Business Analyst (International Partnerships & Operations) supports the Future Students Portfolio by coordinating performance analysis and reporting services for international partnerships, including education agents, international sponsored students, and offshore offices. Reporting to the Manager, International Partnerships & Operations, the role involves using data insights to inform decision-making, identify improvement areas, and support continuous improvement projects through analysis and process documentation.

Your responsibilities will include:

Work closely with the Manager, International Partnerships & Operations, and the Associate Director, Future Students Planning and Operations to support long term planning objectives including targets settings that reflect university strategic priorities including international diversification and load targets.
Work closely with the Manager, International Partnerships & Operations and Senior Managers, Offshore Recruitment to develop and maintain a comprehensive training program for education agents that includes current information relating to admissions, compliance, support services, marketing and recruitment, including training monitoring, certification & process documentation.
Contribute to analysis and framework development on reporting mechanism to assess and monitor education agent performance whilst work closely with Regional Managers, Offshore Student Recruitment and Quality Assurance Coordinator.
Contribute to analysis to support continuous improvement projects including process improvement and program review.

Who we are looking for
The ideal candidate demonstrates strong attention to detail and problem-solving abilities, excels in stakeholder management and accuracy in quality assurance, and has excellent communication and interpersonal skills, including cross-cultural communication.

You will also have:

The appointee will have: Completion of a degree and/or extensive relevant experience in business analysis and process design or an equivalent combination of relevant experience and education/training.
Demonstrated experience in business analysis and/or process design in a complex organisation to deliver tangible improvements.
Highly developed skills in data manipulation and be an expert user of various systems and databases (e.g. CRM, student management systems) and the Microsoft suite of programs.
Demonstrated ability to collaborate effectively across work teams.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – School and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents:

Resume
Cover Letter outlining your interest and experience
The responses against the Selection Criteria^ (found in the )

If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the .

Advertised: 29 Jul 2024 12:05 AM AUS Eastern Standard Time

Applications close: 12 Aug 2024 11:55 PM AUS Eastern Standard Time

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