South Norfolk and Broadland Council are always thinking ahead with the aim of improving the quality of life for our residents. We are seeking a highly skilled Business Analyst to join our team and play a pivotal role in the design & implementation of a new Customer Experience Platform (CEP). This role will have overarching responsibility for leading on the analysis, documentation and management of requirements throughout the project lifecycle.

You will research and design the future state business and customer processes for our new Customer Experience Platform. As the key connector between the project’s business requirements and the technical solution procured, you will work closely with stakeholders to understand their needs and requirements and use your expert knowledge to translate these into actionable processes that enhance the customer experience.

You will work closely with our chosen supplier, to interpret and translate the processes identified into our final CEP solution; also ensuring full engagement with the change, communications and training teams to inform their change plan.

The successful candidate will have proven experience as a Business Analyst, with experience of working on complex IT projects within an Agile delivery framework, and a strong focus on process analysis and design. You will have excellent communication skills, both written and oral and with the ability to advise and influence senior officers, members and stakeholders. An understanding of a range of council services would be beneficial.

Why Work With Us?

You will be joining a fantastic, progressive organisation with benefits that include flexible working hours for most office-based roles, free onsite car parking, employee discounts, a competitive holiday allowance, wellbeing initiatives and the opportunity to sign up to the contributory Local Government Pension Scheme.

To hear why our employees think that working for us is so special, please visit our website.
For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the HR team as follows:

Manager Name / Job Title – James Field – Project Manager

Email: james.field@southnorfolkandbroadland.gov.uk

People Team: peopleteam@southnorfolkandbroadland.gov.uk Tel: 01508 533995

Closing Date: 23rd December 2024, 9am

Interview Date: w/c 13th January 2025

How to apply

If you are an external applicant, please apply via our website.

For internal applicants, please apply via the internal website found through the job portal on Connect.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: £46,479.00-£50,877.00 per year

Benefits:

Company pension
Employee discount
Flexitime
On-site parking
Work from home

Schedule:

Monday to Friday

Work Location: Hybrid remote in Norwich NR7 0WF

Reference ID: Business Analyst

South Norfolk and Broadland District Council

Jobs

Business Analyst