Job Overview
We are seeking a Senior Business Analyst to join our team, responsible for analyzing business processes and identifying opportunities for improvement. The ideal candidate will have a strong background in project management, business analysis, and data analytics.

Top Qualifications

1. Salesforce Service Cloud or Quality Management Systems (ex: Trackwise Digital,

Veeva QMS)

2. Stakeholder Management

3. Gathering requirements

Qualifications:

Bachelor’s degree or equivalent experience
8+ years of experience with business analysis activities
Strong knowledge of Trackwise Digital and similar QMS or strong Service Cloud Experience
Strong analytical ability – MS Project Online, Excel, PowerPoint required
Strong written and oral communication skills and the ability to translate between business-focused and technical-focused individuals
Experience in developing, communicating, and managing simple to moderate project plans
Strong organizational skills

Responsibilities:

Requirement Gathering:

Work closely with stakeholders to understand and document their business needs and translate them into system requirements.

Cost-Benefit Analysis:

Conduct cost-benefit analysis to determine the feasibility and financial impact of proposed system changes.

Stakeholder Communication:

Liaise with various stakeholders, including IT delivery, Global & Regional Customer Service teams to ensure alignment on project goals and requirements.

Compliance and Standards:

Ensure that system changes comply with Abbott’s Quality requirements and assist in completing Software Lifecycle deliverables.

User Acceptance Testing (UAT):

Coordinate with product owner(s) identification of UAT scripts that need to be drafted.
Work with IT delivery to ensure data and processes are appropriately setup in Quality environment for UAT to be conducted.
Document and report any issues or bugs found during testing.

Project Management:

Oversee implementation projects from beginning to completion, ensuring they are delivered on time and within budget.
Support the Project Management Office (PMO) in coordinating tasks and timelines.
Assist in organizing meetings and maintaining project documentation.
Prepare regular reports on project status and performance metrics.

Issue Resolution:

Assist in identifying and resolving issues that arise during the project.
Work with the technical team to troubleshoot and fix problems.

Support:

Collaborate with Support team and business stakeholders in troubleshooting issues to ensure smooth operation.

Job Type: Contract

Pay: $54.91 - $56.07 per hour

Expected hours: 40 per week

Work Location: In person

Openmind Technologies

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