Job Introduction

Job title: Business Analyst

A bit about us:

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!

This is an exciting opportunity for an analyst to help us drive improvements to the experience we offer our customers. Your passion for customer service and your expertise in designing seamless end to end customer journeys will deliver meaningful change to Liverpool City Council and to the residents we serve.

You will have extensive experience of working in a large complex organisation with multiple stakeholders, of taking an evidence-based approach to generating insights into current processes and the ability to challenge and identify creative solutions which will deliver quality, cost efficient services.

In this role:

The Business Analyst will lead on the development of customer journey “as is” maps, understanding the full end-to-end customer and business process
As the Business Analyst you will be expected to analyse and evaluate data to generate insight into current processes
Within the role the Business Analyst will work collaboratively to generate improvements and solutions and to deliver the “to be” customer journey.
You the Business Analyst will demonstrate strong communication skills to work effectively with cross-functional teams
As the Business Analyst will be responsible for preparing and delivering insights, reports, and presentations on customer journeys
You will ensure alignment and consistency in customer journey mapping

This role is fixed term for 18 months and the Business Analyst will lead on the City Council transformation projects and programmes as part Liverpool City Council Customer Experience Improvement Plan 2024 - 2028

Our offer to you:

At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time)- option to purchase further days
Agile working (Role dependent) - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
Part of the Local Government Pension scheme – option to join the AVC scheme-
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee assistance programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash
Volunteering Scheme
Medicash

Next steps:

Closing Date for this role is: Friday 7th February 2025

If you would like to talk to a member of the team about the role or have an informal discussion, please contact Joanne Stuart via email joanne.stuart@liverpool.gov.uk

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk

Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted.

Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Watch our recruitment video and see what life is like working at Liverpool City Council!