Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The Business Analyst is responsible for ensuring that new technology and processes meet the needs of the business and its people through creating fit-for-purpose solutions which integrate seamlessly with existing technology and processes. You’ll help drive consensus between a wide range of business stakeholders to underpin the delivery of organisational objectives.

In this role, you will focus on the opportunity to order technology, processes, compliance, and operations, as well as operational excellence and scalability within the projects assigned.

As a Business Analyst, you’ll perform data analysis and conduct a consistent review of data metrics to guide decision-making and enhancements to support scalability and efficiencies.

What you’ll do

Work with the accountable project manager, business subject matter experts and technical leads to ensure that the product is fit for purpose and fulfils key business requirements:

Analyse processes and technology tools as they are (as-is), compare them to the future and improved designs (to-be) and determine the necessary changes for arriving at the improved state.
Document process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation).
Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations.
Coordinate business processes signoffs on behalf of the accountable project manager
Together with the test manager design a test plan based on business processes and scenarios, Undertake hands on testing when appropriate
Work with the Training Team to identify any specific training points and/or validate training materials
Assess options for process improvement, including business process modelling
Maintain documentation regarding various projects, processes and operations
Collaborate with project managers and cross-functional teams

It's all about you

What you’ll bring to IAG Cargo:

We are interested in candidates who are self-starters, able to engage with a wide range of stakeholders and work in a team towards a common objective. Candidates should have strong communication skills, be comfortable with ambiguity and constructively challenge the status quo with new ideas and a collaborative approach.

Skills and Experience:

A 2:2 degree or above (or equivalent), preferably in IT, engineering, mathematics, business or economics.

Desktop packages including Microsoft Office (i.e. Excel, Visio, PowerPoint and Microsoft Project) and Atlassian (i.e. Jira and Confluence).
Clear understanding of risk and issue management processes.
Willing to work in different locations according to business needs.

Must have the right to live and work full-time in the UK
Must be able to pass a Criminal Record Check.

Desirable Experience

Demonstrable understanding of technology-driven change management.
Knowledge of project management methodologies (e.g. PRINCE2, PMP, APMP etc).
Knowledge of Robotic Process Automation (specifically UiPath technologies).

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, 26 days holiday, generous pension, life assurance and ability to opt-in to a healthcare scheme / healthcare scheme, we also offer:

A hybrid environment with 3 days a week in the office and two from home.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Onsite staff parking, electric charging points and free airport parking when you are off globe-trotting.
Free fruit and a subsidised on-site café
Savings of up to 42% on purchasing a new bike under Cycle2Work scheme
Work from anywhere policy- Individuals who can perform their role remotely can work from another location up to 20 days in any rolling 12-months
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
Up to 75% discount on the Heathrow Express with your staff pass
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

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Business Analyst