Role: Senior Business Analyst

Location: Leeds, (LS15)/hybrid

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 37.5 hours per week, Mon-Fri, 9am to 5:30pm

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

The Senior Business Analyst plays a key role in the successful delivery of change and continuous improvement at P2U in a number of ways. The Senior Business Analyst leads the analysis of complex processes, describing impacts of changes, and identifying inefficiencies and opportunities for innovation to enhance the user experience, patient care, optimize workflows, and improve system interoperability. The role involves working closely with stakeholders and function in a matrix environment to ensure that changes are properly understood, aligned to strategy and impacted against performance and budgets.

Additionally, the Senior Business Analysts leads and coaches a team of junior analysts, manage stakeholder expectations, and contribute to the successful implementation of digital healthcare initiatives that enhance patient experience, data accuracy, and operational efficiency.

What’s in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

Requirements Gathering & Analysis

Lead workshops and stakeholder meetings to expose, document, and prioritise business and technical requirements.
Support Product owners and others to translate complex business needs into clear functional and non-functional requirements for IT teams.

Change Delivery Support

Work within Agile frameworks, contributing to sprint planning, backlog refinement, and user story creation.
Support project managers in tracking progress, identifying risks, and ensuring timely delivery.
Advocate and support use of P2U frameworks and change management principles and processes
Identify, assess, and mitigate potential risks related to business operations or projects.

Data & Insights Interpretation

Leverage data to provide insights that drive decision-making and service improvements.
Research and analysis if the impact of strategic changes
Collaborate closely with the Management Information and Data teams to support identification of trends, track benefit realisation, and support predictive analytics initiatives.

Process & System Improvement

Analyse and optimize existing processes, identifying areas for efficiency, automation, and digitization.
Design and document business workflows, user journeys, and system interactions.

Stakeholder Engagement & Communication

Act as the bridge between business teams, clinicians, IT departments, and external vendors.
Manage expectations and ensure stakeholder needs are met while balancing technical feasibility.

Mentoring & Best Practices

Guide and mentor junior business analysts, promoting best practices in business analysis.
Champion the use of analytical frameworks and user-cantered design in digital solutions.

Who are we looking for?

Extensive business analysis experience, including time spent in a senior role.
Experience of managing or leading a team of business analysts
Experience in digital/e-commerce sector is essential
Experience in Healthcare sector is desirable
Expertise in Agile methodologies (Scrum, Kanban) and working in multidisciplinary teams.
Strong stakeholder management and communication skills.
Experience in process modelling, data analysis, and requirements engineering.
Proficiency in business & data analysis tools (JIRA, Confluence, Visio, BPMN, SQL, Power BI, Excel, SQL).
Abe to identify issues, evaluate options, and develop effective solutions, while considering long-term impacts and business needs.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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Senior Business Analyst