SAP QM Business Analyst

Location – Manchester, UK

Hybrid working

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Role Purpose:

SAP QM Solution Expert accountable to build new and/or deploy existing IT solutions to be used by Quality Assurance, Quality Control Department in a GMP environment. Act as regional IT Business Partner for SAP QM/PP embedded into the global IT team. Responsible to secure project execution in adherence to Lonza standards and policies. Provide IT support for complex incidents and problems. Strong knowledge of SAP QM and PP modules and SAP project experience required.

Key Accountabilities:

Review user requirements, consult internal stakeholders in terms of IT solutions, take responsibility as (sub-) project manager, work out concepts and specifications
Collaborate with infrastructure, process integration, development and authorization partners to deliver requested standard and or custom IT solutions.
Manage external parties such as IT consultants and service providers in the context of projects, system changes and/or outsourced services. Direct their solutions to secure adherence to Lonza standards and guidelines.
Transfer new solutions and related knowhow to the support organization. Delegate common incidents and problems to the IT support organization.
Provide 3rd level support for complex incidents. Contribute to the resolution of critical / urgent incidents.
Actively contribute to the continuous improvement of Lonza custom IT solutions. Get familiar with newest generation IT solutions and advise internal partners on innovative IT technologies.

Key requirements:

Best knowledge of SAP module QM
Knowhow in SAP PP, MM, WM is an advantage
Hands on experience in QM inspection, Quality Certificate, Quality Assurance, Notification and Interface with LIMS.
Cross functional knowledge in SAP PP, MM & WM
System configuration and/or customization knowhow
Comprehensive understanding of the business processes and concepts being used
IT project methodology knowhow
Analytical skills
Can effectively collaborate and communicate with internal and external partners
Presentation and moderation skills
Skills to manage external partners / services

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

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SAP QM Business Analyst