Grow with an organisation dedicated to helping Australians improve their health.
Assist a senior business analyst in supporting one of our most complex services
Sydney based role in our Haymarket office, near Central station - Hybrid working

Work in a multi-stakeholder environment to facilitate the definition and documentation of requirements to understand and deliver solutions that provide value to the relevant stakeholders.

Grow with an organisation dedicated to helping Australians improve their health.
This role will assist a more senior business analyst in supporting one of our most important and complex services.
Sydney based role in our Haymarket office, near Central station - Hybrid working.

About us

Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

About the opportunity

The Business Analyst plays an important role working in a multi-stakeholder environment to facilitate the definition and documentation of requirements to understand and deliver solutions that provide value to the relevant stakeholders.

This role will assist a more senior business analyst in supporting one of our most important and complex services. This role will suit individuals that have worked within highly matrixed stakeholder environments that include multi-vendor, government and internal external operations and technology teams.

What we’re looking for

2-5 years of business analysis experience
Proven working experience in rapid deployments
Experience in using JIRA and Confluence
Experienced in agile project methodology
2-5 years producing and documenting processes and procedures
Contact centre experience including telephony, CRM and integrations (desirable)

Why work with us

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

Flexible work arrangements (2 days per week in office, pro-rated for part time employees).
14 weeks company Paid Parental Leave for both parents.
Multi-dimensional wellbeing program that is run by our people for our people.
Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.

Healthdirect Australia jobs

Business Analyst