Business Analyst
Key Responsibilities

Understand Business Needs:
Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
Requirement Analysis:
Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
Technology Evaluation:
Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
Development Methodology:
Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
Testing & Deployment:
Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
Continuous Improvement:
Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Educational Background:
Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
Work Experience: Minimum 3 years of experience for the Consultant role.
Minimum 5 years of experience for the Senior Consultant role.
Experience in at least one full software/product development cycle, preferably using Agile Methodology.
Core Competencies: Proven expertise in IT business analysis, application solutioning and design, and testing.
Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
Analytical, conceptualization, and problem-solving skills.
Communication Skills:
Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

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