Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
Ensure consistency, accuracy, and completeness across all documentation.
Create and maintain standardized documentation templates to ensure consistency across projects and teams.
Conduct regular reviews and update documentation based on changes.
Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
Strong organizational and communication skills, with a keen attention to detail.
Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

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