Purpose

This role provides critical support to the daily running of KONE’s service business.

The role is focused on three key areas:
1) Ensuring the integrity of data in KONE systems is maintained.
2) Ensuring KONE has the information required to deliver sustainable success with its customers.
3) Providing strategic insights and analysis to take the business forward.

Key Responsibilities:

Execute system routines; run and create reports to support business decision making and provide strategic insight in line with business needs.
Manage and troubleshoot the transfer of data within and between KONE systems and applications, ensuring the integrity of data is preserved.
Identify and develop improvements in the handling and management of data and information to improve efficiency and business effectiveness.
Consider the end-to-end architecture capacity and limitations, operating time, and form of desired results.
Competent to work in some phases of solution analysis. Considers the business implications of the application of technology to the current business environment.
Ensure work is carried out in line with all relevant KONE Way architecture, security and data governance policies, processes, and procedures.
Compile and check the quality of solution documentation.
Continuously learn of new technologies and methodologies.

Key skills and experiences:

Previous experience as a business systems analyst is desirable.
Good technical and analytical skills.
Problem solving skills.
Able to communicate and explain complex concepts to non-technical people.
SAP & Salesforce is desirable.
Microsoft Power Apps.
Good communication skills in English (written and spoken).
Attention to detail and accuracy.

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift industry, Kone Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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