At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

The Role

As a business analyst you’ll be involved in a variety of change and continuous improvement initiatives to support the evolution of the operating model in line with strategic objectives. You’ll be responsible for defining, developing and documenting end to end business processes, undertaking and providing technical input to user acceptance testing, and setting and executing operational readiness checklists. Whilst also effectively engaging with internal and third party stakeholders at various levels.

We’re looking for a self-starter who is comfortable working in a fast-paced and varied environment, with a real focus on execution and delivery and an ability to understand Smart’s business and existing operations swiftly. You will support our growth by collaborating across the business to optimise our opportunities to drive down cost and risk, whilst improving scalability and customer experience.

Responsibilities:

Develop comprehensive knowledge of the existing processes and product suite to complete gap analysis to support future developments. Demonstrate expert knowledge of the platform, product and processes.
Act as the gatekeeper for change requests between SPMT and Keystone.
Develop and maintain working relationships across the organisation.
Facilitate workshops to gather, understand and analyse stakeholder insight in order to accurately define and present detailed business requirements.
Create structured documentation to inform approval steps and delivery activities.
Translate business requirements into detailed user stories.
Create design flows which map out the business processes.
Produce cost and/or risk based analysis to support the case and benefit realisation, considering all gains in addition to the core initiative.
Collate and provide any required Management Information.
Undertake and provide technical input to user acceptance testing (UAT).
Set and execute operational readiness checklists and sign off from key stakeholders.
Assess and pass any accepted emerging risk.
Communicate technical issues to internal stakeholders in appropriate business language where required.
Resolve complex issues using commercial and business awareness.
Develop comprehensive knowledge of third party partner capabilities and technologies.
Demonstrate engagement on business strategy and how it could impact team and customer outcomes.
Contribute to a culture of continuous improvement, focused on enhancing the end to end customer experience and managing operations expenses.
Facilitate change through personal commitment and leadership of others.

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

Experience in the DC pensions industry.
Demonstrable experience of business analysis, business process management and requirements definition.
Ability to create documentation for a variety of audiences, technical, non-technical and business.
Experience of working in an agile environment is preferred.
Good analysis and problem solving skills, with excellent attention to detail.
Able to engage and develop trusted relationships across multiple stakeholders.
Ability to effectively communicate with stakeholders at all levels.
Professional and accountability, projects credibility.
Demonstrate a flexible approach towards changing business needs. Able to deal with ambiguity and varying priorities.
Accepts and tackles demanding goals with enthusiasm.
Demonstrates the Smart Experience Hallmark behaviours in delivering a collaborative customer centric experience.

Who we are

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on the Great Place To Work website, LinkedIn Life and Glassdoor.

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

25 days’ holiday per year, increasing with length of service.
Hybrid working- 2 days per week from our London office.
£500 annual training budget to spend on your professional development
Extensive private healthcare, including dental, eyecare and EAP
Enhanced sick leave (three months’ pay per year)
Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
Death in service insurance cover
Fully-paid five-week sabbatical after five years of employment
In office wellbeing, such as manicures, massages and barbers. We also serve free lunch, breakfasts and social drinks weekly.
Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

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