At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Here in Swindon we understand what matters to our residents: an affordable home, good education, job opportunities and quality of life in a great location, as one of the UK’s fastest growing towns.

That is why we are working with partners to deliver our ambitious vision for Swindon so that the borough continues to thrive in the future and benefits from well-managed growth, investment and regeneration.

The Corporate Projects team are a friendly, supportive team, where opportunities for cross skilling and personal development are actively encouraged. There has never been a better time to join our team to take an active role in supporting the organisation in achieving its transformational goals.

Our aim is to work in partnership with the organisation to support the Council’s widely publicised Swindon Plan and support our missions to reduce inequality, build a better Swindon and achieve net zero, whilst ensuring that each project delivers the predicted benefits on time and within budget, generating exceptional value to the Council.

Your next role

You will be a creative and agile Business Analyst with skills in systems thinking, design, implementation and change. You’ll be enthusiastic, proactive, ready to contribute fresh ideas to the team, and strive for continuous professional development. Your role will be to facilitate interactions between the business, relevant frontline teams, relevant systems and technical teams, and residents to tackle challenging business problems and deliver rapid, cost-effective and efficient solutions.

You will actively engage and work closely with business stakeholders at all levels to scope out what improvements are needed, to elicit requirements, to ensure adoption and continuous evolution and extensibility of solutions.

In this role specifically, you will:

Identify opportunities across the organisation to improve an existing process, or to design a new process, in order to solve business problems, provide better outcomes for residents, and maximise returned benefit to the organisation
Utilise data and insights to identify opportunities for improvements to processes and to improve outcomes for residents
Effectively build and manage trusted relationships with a wide range of stakeholders from across the organisation, including: managing scope and expectations, facilitating buy-in to doing things differently, ensuring that there is support and commitment throughout a project lifecycle
Work with customer stakeholders to elicit, capture, analyse and elaborate requirements and processes across strategic, business and technical levels
Research and offer solutions to service areas that meet business and resident needs, including identifying any digital solutions that can improve efficiencies
Map out existing and proposed relevant processes and be able to elicit all elements of a process and sub-processes
Work with technical and finance colleagues to develop feasible and beneficial options appraisals that align with strategic outcomes.
Manage and implement change successfully, consistently utilising feedback and iterative design to ensure that outcomes are achieved.

This is a fantastic opportunity to make your mark in a challenging role, allowing you to bring your programme management skills and experience to an organisation that really makes a difference to the lives of the residents of Swindon.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”.

Hybrid working is available, with a requirement to come in to the Swindon office in line with meetings to support the programme.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about this role or an informal conversation you can contact Jen Trueman, Senior Project Manager at JTrueman2@swindon.gov.uk

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk

Swindon Borough Council jobs

Business Analyst