Job Description

About us:

Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union, and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:

Fragomen in Dublin is an immigration consultancy with an enthusiastic team of professionals with extensive experience in Irish immigration and best practices. We provide the full suite of Irish immigration support to some of the biggest employers in the country and the world across multiple industries. We are a committed and passionate team. Everyone on the team has a keen interest in immigration, making it a priority to have up to date and accurate knowledge in the fast-paced field of immigration, and to use that knowledge to provide a first-class immigration service experience. Each member of our team genuinely cares both about our client and about the individuals whose immigration applications we support. We always try to lead with empathy, both externally with our cases and internally on our team. Team members support each other, whether that means sharing knowledge and skills or in taking on additional work where someone is at capacity. We are very happy to help each other shine.

Key competencies and core values

At Fragomen, our performance is oriented around five Key Competencies and six Core Values. Our job descriptions aim to provide guidance on our individual roles, aligning with the competencies found in our annual performance appraisal process #feedbackworks.

Client Service
Productivity, Accountability & Efficiency
Communication
Teamwork and Personal Leadership
Managerial

Consistently maintaining the highest ethical standards worldwide
Being curious, well-informed, and thoroughly knowledgeable
Understanding each client’s mission and objectives
Driving innovation and change
Respecting colleagues, embracing diversity, empowering others
Give back

Key Responsibilities

Prepare initial draft applications and correspondence for clients as directed
Handle non-complex cases (as main point of contact) as required, and support other team members as necessary
Update case management system and ensure services are invoiced efficiently and in real time
Monitor email dropboxes and manage incoming and outgoing post for the team
Use a high level of attention to detail at every step to ensure correspondence is clear, concise, and appropriate to the audience, keeping in mind client style
Additional projects and administrative support to the team as required

Key Skills/ Experience Expected

Ability to work flexibly and accurately in a fast-paced environment
Strong planning and time management skills with an ability to multi-task
Able to plan workload efficiently, meeting deadlines and priorities
Able to complete work accurately, to a high quality and following standard layouts
Able to complete tasks within agreed timeframes and in line with expectations
Able to complete agreed number of tasks per day in line with set targets
Able to follow effective processes to manage workflow and meet deadlines
Demonstrates proficiency in MS Office tools, including word, excel and email systems

Fragomen in Dublin:

The Ireland office has a great team full of dynamic individuals all from different backgrounds with some of the best in the business when it comes to Immigration. From lunching together to painting activities and monthly treats you will always feel part of the family here.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas. These focus areas include Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities to regular wellbeing newsletters and diversity discussions.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

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