| Salary £43,421 - £48,474 per annum l Temporary l Fixed Term, 37 hours per week l County Hall, Preston (Hybrid)

Pay Award Pending

International Sponsorship – this role is not open to international sponsorship

Business Analyst - Analysis and Improvement

Preston, Lancashire (with hybrid working too!)

£43,421 to £48,474 (Grade 10)

We are currently recruiting…

A talented Business Analyst to work within the Analysis and Improvement Team within Digital Services at Lancashire County Council.

We are looking to recruit a professional business analyst with extensive experience, who can provide professional leadership and advice to staff and senior managers across all services within Lancashire County Council and beneficiary organisations on all aspects of digital business analysis. Knowledge and experience in applying RPA (Robotic Process Automation) or other automation and AI techniques to support business process excellence would be advantageous for this role.

As a Business Analyst within Digital Services, you will utilise your skills and experience to support the transformation of our Digital Services adding real value to the council and its residents, by supporting the build of applications and workflows on the council's new Digital Platform. You will also play a major role in helping to identify business needs and develop digital solutions to business problems that are in line with the operational goals of the business. Acting as an intermediary between Digital Services and council services you will collect, clarify, and translate business requirements into documentation and conceptual designs, ensuring that applications and solutions are procured / developed to meet evolving business requirements and drive better value from IT systems.

This post is temporary fixed term until 31 st March 2026.

What we are looking for…

You will ideally possess a professional qualification in Business Analysis or have a background in Continual Improvement with knowledge and experience of ITIL's Continual Service Improvement / 7 Step Improvement Process, Lean and Six Sigma. Additionally, experience in applying automation and AI techniques would be advantageous. We work in an environment where the focus is best practice and are looking for someone with excellent analysis skills, an eye for detail, a dynamic problem solver and a passion for delivering innovative, digital improvements.

Passion – you'll be passionate and enthusiastic about making a difference within the service in order to improve the experiences our customers have and exceed their expectations. Interpersonal skills and excellent communication is imperative working in this role, as we are a customer centric service who strive to provide high quality delivery at all times. You'll need a consistent approach, with the ability to follow standard processes and procedures and deliver these in a timely and effective manner.

Innovative – You'll be creative and be able to improvise in order to establish a better way of working and rectify any issues and problems that may arise. We need you to be ambitious and focused in your approach and take personal responsibility for delivery of our commitments to customers. Flexibility is also a key requirement in order to manage your workload and most importantly following and maintaining standards whilst doing this. We want you to be independent and work with minimal supervision, however still escalating issues when appropriate.

Analytical – you'll be able to conduct and deliver all aspects of analysis effortlessly, which will lead to the identification of programmes and major change initiatives in defined functional disciplines. You will need to be a good problem solver and be able to identify key, complex issues while making effective decisions. Your analytical skills will allow you to interpret data and anticipate any potential problems so you can assess the options available to you. We want you to grasp business processes and adapt quickly to various challenges that arise, all while remaining personable and approachable.

Hybrid Working Arrangements…

This Business Analyst position is a hybrid role that involves a blend of both remote and on-site working. We believe this approach allows for flexibility while maintaining the collaborative and interactive aspects that are integral to our team's success. It is essential to note that while remote work will be a part of this role, there is an expectation that you will be required to attend our office on a regular basis. The minimum frequency for in-office attendance will be three time a week, however it could be more frequent based on the demands of the business. We therefore expect candidates to reside within a commutable distance from our County Hall offices in Preston, Lancashire.

For an informal and confidential chat about the role, contact Amisha Chauhan on 01772 538028 or at Amisha.Chauhan@lancashire.gov.uk. Please note that applications cannot be accepted via email and should be submitted online via the LCC Vacancies website.

How to apply…

View the Job Description and Person Specification for details of the role.

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.

The panel will assess candidates' problem-solving and analytical skills as part of the shortlisting process.

Closing date: 22 nd September 2024 • Interviews expected to take place w/c 30 th September 2024

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website .

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description and Person Specification

Lancashire County Council jobs

Business Analyst