JOB DESCRIPTION
Section 1: General information
Job title: Business Analyst
Department: Business Change Team
Reports to: Business Change Manager
Section 2: PenCarrie’s story and purpose
PenCarrie’s story:
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment
decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the
industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on
meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and
the values that make it one of the leading companies in the market. We are a family business employing 300
Team PenCarrie members each of whom is as passionate about the business as the next.
PenCarrie’s purpose:
The distribution partner that enables exceptional customer success.
Section 3: Purpose and responsibilities of the role
Main purpose of role:
The Business Analyst is responsible for the definition of requirements and specifications to optimise projects
to fit the business needs and provide greater efficiency. You will demonstrate ownership of the specified
solution through the project lifecycle and perform business analysis as required. You will have a good
understanding of business analysis tools, techniques and approaches, exceptional verbal and written
communication skills and an ability to work with multiple stakeholders.
Main responsibilities:
1. Taking ownership of gathering business requirements from all stakeholders, producing agreed user
stories and requirements documentation.
2. Assisting Project Sponsors with researching and selection of potential off the shelf software solutions.
3. Taking ownership of assigned tasks and project deliverables to achieve the necessary quality and meet
agreed deadlines.
4. Organising and prioritising your own workload appropriately, reporting risks and exceptions to the
Project Manager and Project Sponsor.
5. Leading analysis and specification phases, performing scoping and business analysis for functional and
non-functional requirements and providing quality customer-facing and internal documentation.
6. Maintaining an understanding of the industry standard business analysis tools, techniques and
methodologies.
7. Working closely with stakeholders to gain an understanding of all areas of the business.
8. Working closely with the project team to ensure the successful outcome of all projects.
9. Building and maintaining successful relationships with colleagues, stakeholders and suppliers.
10. Identifying risks and issues and owning assigned mitigations.
11. Supporting best practise, including conformance to and taking ownership of improvement of relevant
processes and templates.
12. Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably
asked.