Our Operations team builds and develops strong foundations that deliver a clear vision and strategy,expertise in people, technology and innovation, all underpinned by comprehensive insights and data.
We’re looking for an experienced Salesforce Technical Business Analyst with a proven track record of delivering complex change, with an understanding that change programmes are about more than technical solutions and you’ll strive to include strategy, people, process and data in your analyses.
About the role
You’ll play a vital role in bridging the gap between business needs and technical solutions, leveraging your expertise in Salesforce to enhance and optimise our customer relationship platform (CRM).
You’ll work with stakeholders at all levels to rationalise and prioritise solution requirements and evaluate options for improvement.
Working with the Salesforce Technical Product Manager, fellow colleagues in the Tech Services team and the Community Directorate you’ll demonstrate the leadership and collaboration needed to align and deliver on the Salesforce Communities programme interdependencies.
This role is offered on a nine month fixed-term contract, and we are looking for candidates who can start in early January.
What you’ll do:
Elicit and manage functional and non-functional requirements throughout the Salesforce Communities programme lifecycle using a variety of analysis techniques.
Develop and implement a comprehensive change management strategy for the Salesforce Communities programme rollout.
Apply a range of analysis techniques and systems thinking to understand the change impacts of new platforms and processes in the stakeholder teams and the wider organisation.
Work closely with Salesforce Communities Programme stakeholders to ensure requirements are prioritised, that feasibility and complexity are understood and that value is delivered.
Design, analyse and create mechanisms in order to collect ongoing feedback from users and stakeholders and have ways of identifying resistance and managing it.
What you’ll bring:
Previous experience as a Salesforce Technical Business Analyst working across complex change projects, including practical application of the BA toolkit; workshop facilitation, process modelling, writing user stories etc.
Solid understanding of CRM concepts and experience of working with Salesforce products such as Service Cloud with the ability to analyse requirements, stakeholders, processes, and business benefits.
Change Management experience with demonstrable experience of successfully facilitating technology implementations is essential.
Proven ability to build relationships with stakeholders at all levels and challenge where necessary.
An understanding of IT principles, allowing you to be the translator between the business and technical teams.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home. You’ll be required to cover your own travel expenses to the office.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.
